Donor Growth & Outreach Specialist

Goodwill Houston; Houston (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill Houston is seeking a Donor Acquisition Specialist to provide excellent donor service at an Attended Donation Center (ADC). You will process donations, issue receipts, and help sort items while upholding GWH policies and safety standards.

The role supports the Donated Goods Program, works under the ADC area's management, and involves engaging donors to encourage future donations. The position requires reliable transportation and a flexible schedule.

Qualifications

• Previous customer service experience is preferred.
• Ability to communicate and interact well with a variety of personality types.
• Poses excellent customer service skills.
• Retail sales experience is preferred.
• High school diploma or equivalent preferred.
• Ability to work a flexible schedule.
• Must have reliable transportation.

Responsibilities

• Greet donor to accept donations with a cheerful disposition.
• Perform GRATIS when accepting donations following GWH guidelines.
• Sort donations into hardlines or softlines with urgency.
• Provide excellent customer service and invite donors to return.
• Collect donations using donation carts and sort into categories.
• Maintain accurate records of donations and issue receipts.
• Communicate with the Transportation Department and other leadership.
• Assist with loading/unloading donations and equipment as needed.
• Assist with the security and safety of GWH team members and property.
• Perform necessary janitorial work.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

Retail experience

Education

High school diploma or equivalent

Job description

Goodwill Houston is seeking a Donor Acquisition Specialist to provide excellent donor service at an Attended Donation Center (ADC). You will process donations, issue receipts, and help sort items while upholding GWH policies and safety standards.

The role supports the Donated Goods Program, works under the ADC area's management, and involves engaging donors to encourage future donations. The position requires reliable transportation and a flexible schedule.