Donor Experience Specialist - Full-Time, Flexible Schedule

Goodwill Keystone Area; Avondale (PA); On-site; USD 18,000 - 26,000; Full time

Job summary

Goodwill Keystone Area is seeking a Donor Service Representative to support donations, greet donors, and promote a positive experience at Avondale, PA locations. You will assist with unloading donations, issue receipts, and maintain donor records while upholding safety standards and company values.

The role requires lifting up to 50 pounds, standing for extended periods, and a flexible schedule including evenings and weekends.

Qualifications

• Must be at least 18 years old.
• Ability to speak, hear, read and write.
• Ability to speak English to interact with donors and customers satisfactorily.
• Must present a neat and positive appearance and demeanor.
• Must possess good customer service skills.
• Must be able to stand for extended period.
• Must be able to lift up to 50 pounds frequently.
• Must be able to work a flexible schedule to include evenings and weekends.

Responsibilities

• Greets donors in a pleasant and professional manner. Promotes and represents Goodwill Keystone Area in a positive manner.
• Assists donors with donations; assists donors with unloading of donations from vehicle; issues donation receipts; politely refuses items on the thanks, but no thanks list; provides donation information and general Goodwill Keystone Area information to donors.
• Completes donor tracking paperwork accurately and submits in a timely manner.
• Assists transportation department to include but not be limited to: loading and unloading trucks, assists in the collection and distribution of materials to and from trucks and processing areas; removal of trash and salvage from store and production areas.
• Steri-fabs appropriate items following all safety precautions.
• Price hard goods as needed.
• Assists in maintaining a clean and orderly production and donor area as well as outside donor area.
• Supports, promotes and participates in organizational programs and special events.
• Contributes to the organization by supporting additional tasks and projects as needed.
• Promotes an environment of workplace safety. Ensures that duties are performed in a safe manner and safety requirements are adhered to. Proper footwear and gloves worn at all times, aisles maintained free of clutter; etc. follows all safety precautions, age requirements, and techniques when operating material handling equipment, reports all safety hazards to Production Manager in a timely manner.
• Communicates progress, problems, and concerns to the Production Manager.

Job description

Goodwill Keystone Area is seeking a Donor Service Representative to support donations, greet donors, and promote a positive experience at Avondale, PA locations. You will assist with unloading donations, issue receipts, and maintain donor records while upholding safety standards and company values.

The role requires lifting up to 50 pounds, standing for extended periods, and a flexible schedule including evenings and weekends.