Donor Experience Specialist & Backroom Handler

goodwillmiddletn; West Sebewa (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Goodwill in Clarksville East is seeking a Retail Donor Specialist - Materials Handler Associate to support donated goods operations by delivering an exceptional donor experience while safely receiving, handling, and moving donated merchandise through backroom operations. This role helps balance donor service, safety, productivity, and accuracy in a fast-paced environment.

Under store leadership, you will contribute to safe, efficient workflow, load and unload trailers, and operate material

Qualifications

• High School Diploma or equivalent preferred.
• Experience in retail, donation intake, production, warehouse or customer-facing roles preferred.
• Bilingual language skills preferred.

Responsibilities

• Deliver the GREAT donor experience by greeting donors, providing service and thanking donors.
• Receive donated goods following safety and operational guidelines.
• Assist donors with unloading, directions, or questions for a safe, efficient experience.
• Load, unload and stage donated goods, including trailers and trucks.
• Operate forklifts and pallet jacks as trained and authorized.
• Follow safety guidelines and maintain a clean, organized backroom.

Skills

Donor experience

Material handling

Backroom operations

Safety procedures

Forklift operation

Education

High School Diploma or equivalent

Tools

Forklifts

Pallet jacks

Job description

Goodwill in Clarksville East is seeking a Retail Donor Specialist - Materials Handler Associate to support donated goods operations by delivering an exceptional donor experience while safely receiving, handling, and moving donated merchandise through backroom operations. This role helps balance donor service, safety, productivity, and accuracy in a fast-paced environment.

Under store leadership, you will contribute to safe, efficient workflow, load and unload trailers, and operate material