Donor Experience Specialist

North Star Fertility Partners LLC; Lorida (FL); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health plan: medical, dental, vision

401(k) with company match

Paid PTO

Job summary

Growing Generations in the United States is seeking a Donor Specialist to join our Donor Services Team. This full-time role reports to the Director of Donor Services and focuses on guiding egg and sperm donors through the early stages of their journey with exceptional service and safety standards.

You will review applications, conduct video consultations, manage intake, help craft donor profiles, and collaborate with the Donor Matching team to achieve successful matches while maintaining strict

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer service skills.
• Ability to maintain confidentiality and interact with diverse clients.
• Familiarity with Microsoft Office, Outlook, and Salesforce is a plus.

Responsibilities

• Review, evaluate, and decide on incoming donor applications per criteria and safety standards.
• Conduct engaging video consultations to explain the donation process, timelines, and responsibilities.
• Guide donors through intake, review documentation for completeness and compliance.
• Assist donors in creating compelling profiles to maximize selection chances.
• Serve as primary contact for assigned donors with high-touch, empathetic communication.
• Collaborate with Donor Matching to align profiles with client needs.
• Partner with internal teams to improve intake and drive referrals.
• Maintain detailed case documentation in internal systems.
• Monitor donor progress and perform regular case audits.
• Coordinate post-cycle follow-up and readiness for rematching or closure.
• Address donor questions with professionalism; contribute to process improvements.

Skills

Customer service

Communication

Empathy

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Salesforce

Outlook

Job description

Growing Generations in the United States is seeking a Donor Specialist to join our Donor Services Team. This full-time role reports to the Director of Donor Services and focuses on guiding egg and sperm donors through the early stages of their journey with exceptional service and safety standards.

You will review applications, conduct video consultations, manage intake, help craft donor profiles, and collaborate with the Donor Matching team to achieve successful matches while maintaining strict