Donor Experience Coordinator

CSL; Minneapolis (MN); On-site; USD 25,000 - 28,000; Full time

Job summary

CSL Minneapolis is seeking a donor center associate to greet donors and guide them through registration and screening for plasma pheresis. You will perform health screenings, assist with health histories, and answer donor questions in a compliant, patient-focused environment.

Role requires attention to detail, basic math, and the ability to follow SOPs. You will maintain accurate donor records, promote safety, and may assist with cross-training as needed.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment.
• Must be able to perform basic math calculations.

Responsibilities

• Greet donors at the plasma collection center and conduct registration procedures.
• Assist qualified donors in completing the screening process according to SOPs.
• Perform health screenings such as blood pressure, pulse, weight and temperature; finger stick for hematocrit/total protein.
• Educate donors on the screening process and center policies as trained.
• Maintain donor data accurately in the electronic system and ensure donor confidentiality.
• Respond to donor questions and coordinate with medical staff as needed.

Skills

Customer service

Clerical experience

Basic math

Education

High school diploma

Job description

CSL Minneapolis is seeking a donor center associate to greet donors and guide them through registration and screening for plasma pheresis. You will perform health screenings, assist with health histories, and answer donor questions in a compliant, patient-focused environment.

Role requires attention to detail, basic math, and the ability to follow SOPs. You will maintain accurate donor records, promote safety, and may assist with cross-training as needed.