Donor Center Screener & Reception Specialist

CSL Plasma; Palm Bay (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

CSL Plasma is seeking a Donor Screening Coordinator to greet donors, verify eligibility, and manage registration at the plasma collection center. The role requires following SOPs and ensuring donor safety and data accuracy.

Training may lead to advising donors on the donation process and center policies. Responsibilities include health-history assessment, basic medical questions, and coordinating with medical staff as needed.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience.
• Will perform basic math calculations.

Responsibilities

• Greet donors and conduct registration procedures to verify donor suitability for plasma donation.
• Assist qualified donors in completing screening procedures per SOPs.
• Assess health history, answer basic medical questions, refer donors to medical staff when appropriate.
• Perform health screening procedures: check blood pressure, pulse, weight, temperature.
• Perform finger stick to obtain hematocrit and total protein levels.
• Educate new donors on therapeutic products after training; explain screening process, tests, appointment system, fees, policies, nutrition.
• Answer donor questions timely, accurately, and professionally; register applicant and transfer donors as needed.
• Answer telephone and transfer calls to appropriate staff.
• Maintain accurate donor data in electronic donor information management system.
• Maintain a clean, safe work environment and ensure supplies are available; follow HSE/OSHA policies; promote safety.
• Confidentiality of donor/center information; may be cross-trained; bilingual skills may be required.

Skills

Customer service

Clerical experience

Basic math

Education

High school diploma

Job description

CSL Plasma is seeking a Donor Screening Coordinator to greet donors, verify eligibility, and manage registration at the plasma collection center. The role requires following SOPs and ensuring donor safety and data accuracy.

Training may lead to advising donors on the donation process and center policies. Responsibilities include health-history assessment, basic medical questions, and coordinating with medical staff as needed.