Donations Ambassador: Outdoor Customer Service

Goodwill of Greater Washington; Woodbridge (VA); On-site; USD 18,000 - 22,000; Part time

Job summary

Goodwill of Greater Washington is seeking a donation attendant to assist donors, process donations, and maintain a clean, safe donation area. The role involves greeting donors, unloading donations, recording items, and upholding safety and security practices.

The position requires physical effort including lifting up to 50 pounds, standing and walking for extended periods, and basic computer skills. Prior customer service experience is preferred to deliver excellent service to all guests.

Qualifications

• Previous customer service experience.
• Ability to provide exceptional customer service to internal and external customers.
• Ability to read, write, and comprehend basic instruction in English for safety purposes and communication with management.
• Ability to effectively communicate verbally with associates and customers.
• Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling and climbing for prolonged periods of time (up to 7 hours - per 8 hour shift)
• Ability to lift up to 50 pounds frequently.

Responsibilities

• Provides excellent customer service to all internal and external guests.
• Creates a welcoming atmosphere by greeting donors and safely unloading donations from vehicles.
• Accurately record donations.
• Ability to independently lift up to a maximum of 50 pounds.
• Ability to safely operate manual and or power equipment (depending on location).
• Responsible for keeping donation area clean and free of debris.
• Completes donor receipts and offers the donor a copy.
• Sorts donated items into designated categories.
• Follows prescribed safety and security practices including reporting safety, security hazards and injuries to the General Manager, Store Manager, or Assistant Manager.
• Maintains a clean, neat uniform and appearance.

Skills

Action Oriented

Customer Focus

Composure

Time Management

Education

High school diploma or equivalent

Tools

Forklift

Basic computer skills

Job description

Goodwill of Greater Washington is seeking a donation attendant to assist donors, process donations, and maintain a clean, safe donation area. The role involves greeting donors, unloading donations, recording items, and upholding safety and security practices.

The position requires physical effort including lifting up to 50 pounds, standing and walking for extended periods, and basic computer skills. Prior customer service experience is preferred to deliver excellent service to all guests.