Donation Ambassador: Active, Customer-Driven & Same-Day Pay

Goodwill-of-Greater-Washington-; Waldorf (MD); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Same day pay

PTO

Life insurance

Dental and vision

Pet insurance

Employee discounts

EAP

401(k) match after 1 year

Job summary

Goodwill of Greater Washington is seeking a Donation Attendant to warmly welcome donors, help unload and process donations, and provide excellent customer service in a fast-paced store environment.

This role requires ability to lift up to 50 pounds, operate basic equipment, and maintain a clean donation area while adhering to safety practices. Prior customer service experience is preferred, with a team-oriented mindset and reliable attendance.

Qualifications

• Previous customer service experience.
• Ability to read, write, and comprehend basic instruction in English for safety purposes and communication with management.
• Ability to lift up to 50 pounds frequently.
• Ability to walk, stand, bend, and perform tasks for extended periods.

Responsibilities

• Provides excellent customer service to all internal and external guests.
• Creates a welcoming atmosphere by greeting donors and safely unloading donations from vehicles.
• Accurately record donations.
• Ability to independently lift up to a maximum of 50 pounds.
• Ability to safely operate manual and or power equipment (depending on location).
• Responsible for keeping donation area clean and free of debris.
• Completes donor receipts and offers the donor a copy.
• Sorts donated items into designated categories.
• Follows prescribed safety and security practices including reporting safety, security hazards and injuries to the General Manager, Store Manager, or Assistant Manager.
• Maintains a clean, neat uniform and appearance.

Skills

Action Oriented

Customer Focus

Composure

Time Management

Education

High school diploma or equivalent

Tools

Forklift experience

Job description

Goodwill of Greater Washington is seeking a Donation Attendant to warmly welcome donors, help unload and process donations, and provide excellent customer service in a fast-paced store environment.

This role requires ability to lift up to 50 pounds, operate basic equipment, and maintain a clean donation area while adhering to safety practices. Prior customer service experience is preferred, with a team-oriented mindset and reliable attendance.