Donation Ambassador - Outdoor, Customer-Focused

Goodwill-of-Greater-Washington-; Annandale (VA); On-site; USD 17,000 - 21,000; Full time

Job summary

Goodwill-of-Greater-Washington- is seeking a donation attendant to serve as a frontline ambassador. The role involves greeting donors, unloading items, recording donations, and maintaining a clean, safe donation area.

The position emphasizes customer service and teamwork in a dynamic outdoor setting. Ideal candidates have prior customer service experience, the ability to lift up to 50 pounds, and basic English literacy for safety and communication.

Qualifications

• Essential competencies include action orientation, customer focus, composure and time management.
• Must have basic English reading/writing for safety and communication with management.
• Ability to perform continuous walking, standing, lifting up to 50 pounds.

Responsibilities

• Provides excellent customer service to all guests.
• Greets donors and unloads donations safely from vehicles.
• Accurately records donations and sorts items into categories.
• Lifts up to 50 pounds repeatedly and operates manual or power equipment as needed.
• Keeps donation area clean and debris-free.
• Completes donor receipts and provides copies.
• Follows safety and security practices and reports hazards.
• Assists with loading/unloading donations for transportation.
• Works as directed and maintains a neat uniform and appearance.

Skills

Action oriented

Customer focus

Composure

Time management

Education

High school diploma or equivalent

Tools

Forklift operation

Job description

Goodwill-of-Greater-Washington- is seeking a donation attendant to serve as a frontline ambassador. The role involves greeting donors, unloading items, recording donations, and maintaining a clean, safe donation area.

The position emphasizes customer service and teamwork in a dynamic outdoor setting. Ideal candidates have prior customer service experience, the ability to lift up to 50 pounds, and basic English literacy for safety and communication.