Donation Ambassador: Customer-Focused Outdoor Role

Goodwill of Greater Washington; Annandale (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill of Greater Washington is seeking a friendly donation attendant to support donors and maintain donation areas. You will greet donors, unload donations, record items, and ensure a tidy, safe environment while upholding company standards.

The role requires reliable customer service, ability to lift up to 50 pounds, and willingness to work outdoors. Prior warehouse or retail experience is helpful; strong communication and teamwork are valued.

Qualifications

• Customer service experience preferred.
• Ability to read, write and comprehend basic instructions in English for safety and communication.
• Ability to lift up to 50 pounds and stand/walk for extended periods.
• Ability to communicate effectively with associates and customers.
• Willingness to work outdoors and assist with donation processes.
• Basic computer skills and willingness to work in a warehouse environment.

Responsibilities

• Provide excellent customer service to donors and guests.
• Greet donors and safely unload donations from vehicles.
• Accurately record donations and complete donor receipts.
• Sort donated items into designated categories.
• Maintain a clean donation area and uphold safety practices.
• Assist truck and driver helper with loading/unloading donations.
• Perform general housekeeping and other duties as directed.

Skills

Action Oriented

Customer Focus

Composure

Time Management

Education

High school diploma or equivalent

Job description

Goodwill of Greater Washington is seeking a friendly donation attendant to support donors and maintain donation areas. You will greet donors, unload donations, record items, and ensure a tidy, safe environment while upholding company standards.

The role requires reliable customer service, ability to lift up to 50 pounds, and willingness to work outdoors. Prior warehouse or retail experience is helpful; strong communication and teamwork are valued.