Donation Experience Specialist

Goodwill of Central and Northern Arizona; Chandler (AZ); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical plans

HRA

Dental plans

Vision plan

401K

Life insurance

EAP

PTO & Holidays

Job summary

Goodwill of Central and Northern Arizona (GCNA) is seeking individuals to join our store team in Chandler, AZ, to deliver exceptional customer service and promote sales while handling donations and merchandise with care.

In this role, you will label items, provide donor receipts, and assist customers with loading and unloading. You will follow safety procedures, operate equipment, and be ready to cross-train in other duties to support store operations.

Qualifications

• Excellent customer service skills.
• Ability to pass a forklift certification class.
• Ability to speak and read English proficiently.
• Must be at least 18 years of age or older.

Responsibilities

• Accepts all donations from customers, providing outstanding customer service.
• Responsible for correctly labeling Gaylords.
• Ensures that a receipt is offered to each donor, regardless of the size of the donation.
• Inquires of any potential hazardous product being donated and provides locations list for proper disposal to the customer.
• Writes up sales tickets and sold signs for furniture, electrical, and other large items.
• Assists customers with loading and unloading furniture or other items to and from vehicles.
• Maintains the placement of all merchandise and the organization of the production room by following PPM standards.
• Assists in loading or unloading of merchandise onto/off trucks or trailers, as needed.
• Safely operates pallet jack and walkie stacker.
• Conducts daily safety inspection on all company owned equipment including walkie stackers.
• Provides floor care duties at a retail store, as needed.
• Required to cross train in other store positions as business needs.

Skills

Customer service

Forklift cert

English proficiency

Age 18+

Job description

Goodwill of Central and Northern Arizona (GCNA) is seeking individuals to join our store team in Chandler, AZ, to deliver exceptional customer service and promote sales while handling donations and merchandise with care.

In this role, you will label items, provide donor receipts, and assist customers with loading and unloading. You will follow safety procedures, operate equipment, and be ready to cross-train in other duties to support store operations.