Donation Experience Specialist

Goodwill of Central & Northern Arizona; Union Hills (MD); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical Plans

Employer Funded Health Reimbursement

Dental Plans

Vision Plan

401K

Employer Paid Life Insurance

Employee Assistance Program (EAP)

Paid Time Off; Sick and Vacation

Paid Holidays

Job summary

Goodwill of Central and Northern Arizona is hiring a Donor Services Associate to join our Phoenix store team. You will welcome donors, process donations, label items, and help customers find merchandise while maintaining store standards.

Responsibilities include accurate receipt of donations, following safety rules, assisting with loading, and supporting other store positions as needed. The role emphasizes customer service and teamwork in a fast-paced retail environment.

Qualifications

• Excellent customer service skills
• Ability to pass a forklift certification class
• Ability to speak and read English proficiently
• Must be at least 18 years of age or older
• Ability to pass a background check and drug screen, where applicable for position

Responsibilities

• Accepts all donations from customers, providing outstanding customer service.
• Responsible for correctly labeling Gaylords.
• Ensures that a receipt is offered to each donor, regardless of the size of the donation.
• Inquires of any potential hazardous product being donated and provides locations list for proper disposal to the customer.
• Writes up sales tickets and sold signs for furniture, electrical, and other large items.
• Assists customers with loading and unloading furniture or other items to and from vehicles.
• Maintains the placement of all merchandise and the organization of the production room by following PPM (picture process map) standards.
• Assists in loading or unloading of merchandise onto/off trucks or trailers, as needed.
• Safely operates pallet jack and walkie stacker.
• Conducts daily safety inspection on all company owned equipment including walkie stackers. Follows and ensures all safety rules are complied with and appropriate safety equipment is used.
• Provides floor care duties at a retail store, as needed.
• Required to cross train in other store positions as business needs.
• Maintains regular and consistent in-person attendance.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.

Skills

Customer service

English proficiency

Background check

Forklift certification

Age 18+

Tools

Forklift certification

Job description

Goodwill of Central and Northern Arizona is hiring a Donor Services Associate to join our Phoenix store team. You will welcome donors, process donations, label items, and help customers find merchandise while maintaining store standards.

Responsibilities include accurate receipt of donations, following safety rules, assisting with loading, and supporting other store positions as needed. The role emphasizes customer service and teamwork in a fast-paced retail environment.