Donation Experience Specialist

Goodwill of Central and Northern Arizona; Gilbert (AZ); On-site; USD 17,218 - 24,523; Full time

Benefits offered by this job

Medical plans

HRA

Dental plans

Vision plan

401(k)

Life insurance

EAP

PTO

Job summary

Goodwill of Central and Northern Arizona (GCNA) is hiring to lead an excellent customer and brand experience at our store. The role handles donations, processes receipts, and assists customers with loading and unloading items while maintaining organized production areas.

Candidate must pass a forklift certification and background check, be at least 18, and fluent in reading and speaking English. We offer comprehensive benefits and a supportive work environment committed to GCNA’s core values.

Qualifications

• Excellent customer service skills.
• Ability to pass a forklift certification class.
• Ability to speak and read English proficiently.
• Must be at least 18 years of age or older.
• Ability to pass a background check and drug screen, where applicable for position.

Responsibilities

• Accept donations from customers, providing outstanding customer service.
• Label Gaylords correctly.
• Provide a receipt to each donor, regardless of the size of the donation.
• Inquire about potentially hazardous products and provide locations list for proper disposal to the customer.
• Write up sales tickets and sold signs for furniture, electrical, and other large items.
• Assist customers with loading and unloading furniture or other items to and from vehicles.
• Maintain the placement of all merchandise and organize the production room by following Picture Process Map (PPM) standards.
• Assist in loading or unloading merchandise onto/off trucks or trailers, as needed.
• Safely operate a pallet jack and walkie stacker.
• Conduct daily safety inspections on all company-owned equipment, follow safety rules, and use appropriate safety equipment.
• Provide floor care duties at a retail store, as needed.
• Cross-train in other store positions as business needs.
• Maintain regular and consistent in-person attendance.
• Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
• Perform other related duties as assigned.

Skills

Excellent customer service

Forklift certification

English proficiency

18+ years old

Tools

Forklift certification

Job description

Goodwill of Central and Northern Arizona (GCNA) is hiring to lead an excellent customer and brand experience at our store. The role handles donations, processes receipts, and assists customers with loading and unloading items while maintaining organized production areas.

Candidate must pass a forklift certification and background check, be at least 18, and fluent in reading and speaking English. We offer comprehensive benefits and a supportive work environment committed to GCNA’s core values.