Donation Center Experience Associate

Goodwill of Central & Northern Arizona; Idaho; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical plans

HRA

Dental plans

Vision plan

401K

Life insurance

EAP

PTO & Holidays

Job summary

Goodwill of Central & Northern Arizona (GCNA) is hiring to join a store team focused on delivering an excellent customer and brand experience. You will lead donations processing, assist customers with purchases, and ensure items are correctly labeled and stocked to maximize sales.

Join a team committed to strong core values and community impact. The role requires the ability to pass a background check and a forklift certification, with comprehensive benefits offered after 60 days.

Qualifications

• Excellent customer service skills.
• Ability to pass a forklift certification class.
• Ability to speak and read English proficiently.
• Must be at least 18 years of age or older.
• Ability to pass a background check and drug screen, where applicable for position.

Responsibilities

• Greet donors and customers, providing outstanding service.
• Label Gaylords correctly.
• Provide receipts to donors for donations of all sizes.
• Identify hazardous items and guide proper disposal.
• Write up sales tickets and signage for furniture and large items.
• Assist customers with loading/unloading furniture and items.
• Maintain merchandise placement and stay organized per PPM standards.
• Cross-train in other store positions as needed.
• Maintain regular in-person attendance.
• Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, Innovation.

Skills

Excellent customer service

Forklift certification

English proficiency

18+ years old

Background check clearance

Tools

Forklift equipment

Job description

Goodwill of Central & Northern Arizona (GCNA) is hiring to join a store team focused on delivering an excellent customer and brand experience. You will lead donations processing, assist customers with purchases, and ensure items are correctly labeled and stocked to maximize sales.

Join a team committed to strong core values and community impact. The role requires the ability to pass a background check and a forklift certification, with comprehensive benefits offered after 60 days.