Donation Experience Associate

Goodwill-Industries; Merrillville (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill-Industries in Merrillville, IN, seeks an energetic donation attendant to warmly greet donors, assist with unloading, and price items for resale. You will inspect, sort, and accurately document donations while following safety guidelines to maintain a clean, organized area in a fast-paced retail setting.

The role emphasizes teamwork, attention to detail, and a positive donor experience, with responsibilities expanding to support store operations as needed.

Qualifications

• Excellent customer service and donor engagement.
• Friendly and approachable demeanor in all interactions.
• Strong attention to detail for sorting, inspecting, and pricing items.
• Ability to quickly learn donation policies, including acceptable items.
• Knowledge of safety protocols to prevent injuries and accidents.
• Ability to work in a fast-paced environment with accuracy and organization.
• Strong teamwork and communication with coworkers and supervisors.

Responsibilities

• Greet donors warmly and assist with unloading donations.
• Receive, inspect, sort, and price donated items per guidelines.
• Follow safety protocols to maintain a secure environment.
• Keep donation area clean, organized, and hazard-free.
• Document donation intake accurately and report discrepancies.
• Collaborate with team to support store operations and adapt to priorities.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Friendliness

Attention to detail

Donation policies

Safety protocols

Teamwork

Communication

Job description

Goodwill-Industries in Merrillville, IN, seeks an energetic donation attendant to warmly greet donors, assist with unloading, and price items for resale. You will inspect, sort, and accurately document donations while following safety guidelines to maintain a clean, organized area in a fast-paced retail setting.

The role emphasizes teamwork, attention to detail, and a positive donor experience, with responsibilities expanding to support store operations as needed.