Donations Concierge - Fast-Paced Customer Service

Goodwill Industries Group; Granger (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill Industries Group in Granger, IN is seeking a Full-Time Donation Associate to warmly greet donors, assist with unloading donations, and help price items for resale. You will work in a fast-paced retail environment under the Store Manager.

The role emphasizes customer service, accuracy in sorting and pricing, adherence to safety guidelines, and teamwork. Able to lift up to 50 lbs and flexible with shift availability; authorized to work in the United States.

Qualifications

• Excellent customer service and donor engagement.
• Friendly, approachable demeanor and professional conduct.
• Strong attention to detail for sorting and pricing donations.
• Ability to learn donation policies.
• Knowledge of safety protocols and safe lifting.
• Able to work efficiently in a fast-paced environment.
• Excellent teamwork and communication skills.
• Authorized to work in the United States.
• Flexible availability.
• Ability to lift up to 50 lbs.

Responsibilities

• Greet donors warmly and assist with unloading donations.
• Receive, inspect, sort, and price donated items.
• Follow safety protocols to maintain a secure environment.
• Keep donation area clean and organized.
• Document donation intake and report discrepancies.
• Uphold Kaizen standards to improve efficiency.
• Collaborate with team to support store operations.
• Other duties as assigned by supervisor.

Skills

Customer service

Attention to detail

Safety awareness

Teamwork

Adaptability

Physical ability

Job description

Goodwill Industries Group in Granger, IN is seeking a Full-Time Donation Associate to warmly greet donors, assist with unloading donations, and help price items for resale. You will work in a fast-paced retail environment under the Store Manager.

The role emphasizes customer service, accuracy in sorting and pricing, adherence to safety guidelines, and teamwork. Able to lift up to 50 lbs and flexible with shift availability; authorized to work in the United States.