Donation Experience Ambassador

Goodwill Industries Group; Elkhart (IN); On-site; USD 12,000 - 18,000; Full time

Job summary

Goodwill Industries Group in Elkhart, IN is seeking a Store Donation Attendant to warmly greet donors, assist with unloading, and efficiently sort and price donated items for resale. You will follow established guidelines to ensure quality, proper categorization, and readiness for resale, while keeping the area organized and safe in a fast-paced retail setting.

The role reports to the Store Manager and emphasizes exceptional customer service, teamwork, and adherence to safety protocols.

Qualifications

• Excellent customer service skills with the ability to engage positively with donors.
• Friendly and approachable demeanor with professionalism in all interactions.
• Strong attention to detail when sorting, inspecting, and pricing donated items.
• Ability to learn donation policies and identify acceptable items.
• Understanding of safety protocols and proper lifting techniques.
• Ability to work efficiently in a fast-paced setting while maintaining accuracy.
• Strong teamwork and communication with colleagues and supervisors.

Responsibilities

• Greet donors warmly and assist with unloading donations.
• Receive, inspect, sort, and price donated items per guidelines.
• Follow safety protocols to maintain a secure work environment.
• Keep donation area clean, organized, and hazard-free.
• Document donation intake and report discrepancies to management.
• Support store operations and teamwork to adapt to priorities.

Skills

Customer service

Teamwork

Safety awareness

Attention to detail

Adaptability

Job description

Goodwill Industries Group in Elkhart, IN is seeking a Store Donation Attendant to warmly greet donors, assist with unloading, and efficiently sort and price donated items for resale. You will follow established guidelines to ensure quality, proper categorization, and readiness for resale, while keeping the area organized and safe in a fast-paced retail setting.

The role reports to the Store Manager and emphasizes exceptional customer service, teamwork, and adherence to safety protocols.