Donation Center Ambassador: Fast, Friendly Service

Goodwill Industries Group; Mishawaka (IN); On-site; USD 12,000 - 18,000; Full time

Job summary

Goodwill Industries Group in Mishawaka, IN is seeking a Full Time Donation Associate to warmly greet donors, help unload donations, and efficiently sort and price items for resale.

You will follow safety rules, keep the donation area clean and organized, document intake, and work with the store team to support smooth daily operations in a fast-paced retail environment.

This role reports to the Store Manager and offers a practical, hands-on job in a mission-driven nonprofit setting.

Qualifications

• Excellent customer service to engage donors and create a welcoming experience.
• Friendly, patient, and professional interactions with donors.
• Strong attention to sorting, inspecting, and pricing donations accurately.
• Ability to learn donation policies and identify acceptable items.
• Basic safety knowledge for lifting and safe workplace practices.

Responsibilities

• Greet donors warmly and assist with unloading donations.
• Receive, inspect, sort, and price donated items for resale.
• Follow safety protocols to prevent injuries.
• Keep donation area clean and organized.
• Document donation intake and report discrepancies.
• Support Kaizen principles to improve efficiency.
• Collaborate with team to adapt to priorities.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Teamwork

Attention to detail

Safety awareness

Donations handling

PPE usage

Job description

Goodwill Industries Group in Mishawaka, IN is seeking a Full Time Donation Associate to warmly greet donors, help unload donations, and efficiently sort and price items for resale.

You will follow safety rules, keep the donation area clean and organized, document intake, and work with the store team to support smooth daily operations in a fast-paced retail environment.

This role reports to the Store Manager and offers a practical, hands-on job in a mission-driven nonprofit setting.