Donation Center Experience Specialist

Goodwill of Central & Northern Arizona; Gilbert (AZ); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical plans

HRA

Dental plans

Vision plan

401K Traditional and Roth

Employer Paid Life Insurance

Employee Assistance Program (EAP)

Paid Time Off; Sick and Vacation

Paid Holidays

Job summary

Goodwill of Central and Northern Arizona is seeking a Donation Center Associate in Gilbert, AZ. You will lead an excellent customer and brand experience, help promote retail sales, and receive donations.

Responsibilities include labeling, providing receipts, assisting with loading, maintaining merchandise organization, and safety with equipment. Excellent customer service and ability to pass forklift certification are required; English proficiency and 18+.

Qualifications

• Excellent customer service skills
• Ability to pass a forklift certification class
• Ability to speak and read English proficiently
• Must be at least 18 years of age or older
• Ability to pass a background check and drug screen, where applicable for position

Responsibilities

• Accepts all donations from customers, providing outstanding customer service.
• Responsible for correctly labeling Gaylords.
• Ensures that a receipt is offered to each donor, regardless of the size of the donation.
• Inquires of any potential hazardous product being donated and provides locations list for proper disposal to the customer.
• Writes up sales tickets and sold signs for furniture, electrical, and other large items.
• Assists customers with loading and unloading furniture or other items to and from vehicles.
• Maintains the placement of all merchandise and the organization of the production room by following PPM (picture process map) standards.
• Assists in loading or unloading of merchandise onto/off trucks or trailers, as needed.
• Safely operates pallet jack and walkie stacker.
• Conducts daily safety inspection on all company owned equipment including walkie stackers.

Skills

Customer service

Forklift certification

English proficiency

Job description

Goodwill of Central and Northern Arizona is seeking a Donation Center Associate in Gilbert, AZ. You will lead an excellent customer and brand experience, help promote retail sales, and receive donations.

Responsibilities include labeling, providing receipts, assisting with loading, maintaining merchandise organization, and safety with equipment. Excellent customer service and ability to pass forklift certification are required; English proficiency and 18+.