Donation Center Associate - Customer Experience & Safety

Goodwill of Central & Northern Arizona; Avenue (MD); In loco; USD 18.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical plans

HRA

Dental plans

Vision Plan

401K

Life Insurance

EAP

Paid Time Off

Paid Holidays

Descrizione del lavoro

Goodwill of Central & Northern Arizona in Phoenix, AZ is seeking a Donations Associate to lead a welcoming customer and donor experience, receive donations, label items, and help merchandise flow from the production room to the sales floor. The role requires excellent customer service, ability to operate pallet jack/walkie stacker, forklift certification, and willingness to cross-train.

Starting pay is $15.15 per hour, with a comprehensive benefits package including medical, dental, vision,

Competenze

• Excellent customer service skills.
• Ability to pass a forklift certification class.
• Ability to speak and read English proficiently.
• Must be at least 18 years of age or older.
• Ability to pass a background check and drug screen, where applicable for position.

Mansioni

• Accepts all donations from customers, providing outstanding customer service.
• Responsible for correctly labeling Gaylords.
• Ensures that a receipt is offered to each donor, regardless of the size of the donation.
• Inquires of any potential hazardous product being donated and provides locations list for proper disposal to the customer.
• Writes up sales tickets and sold signs for furniture, electrical, and other large items.
• Assists customers with loading and unloading furniture or other items to and from vehicles.
• Maintains the placement of all merchandise and the organization of the production room by following PPM (picture process map) standards.
• Assists in loading or unloading of merchandise onto/off trucks or trailers, as needed.
• Safely operates pallet jack and walkie stacker.
• Conducts daily safety inspection on all company owned equipment including walkie stackers.
• Follows and ensures all safety rules are complied with and appropriate safety equipment is used.
• Provides floor care duties at a retail store, as needed.
• Required to cross train in other store positions as business needs.
• Maintains regular and consistent in-person attendance.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.

Conoscenze

Customer service

Forklift certification

English proficiency

Descrizione del lavoro

Goodwill of Central & Northern Arizona in Phoenix, AZ is seeking a Donations Associate to lead a welcoming customer and donor experience, receive donations, label items, and help merchandise flow from the production room to the sales floor. The role requires excellent customer service, ability to operate pallet jack/walkie stacker, forklift certification, and willingness to cross-train.

Starting pay is $15.15 per hour, with a comprehensive benefits package including medical, dental, vision,