Retail Production Lead & E-Commerce Supervisor

Goodwill Industries Group; Griffith (IN); On-site; USD 35,000 - 47,000; Full time

Job summary

Goodwill Industries Group in Griffith, IN is seeking a Store Supervisor to support the Production Manager by coordinating merchandise processing, supervising staff, and ensuring compliance with retail policies.

You will help oversee daily store operations, monitor sales and expenses, train employees, and lead E-Commerce processing efforts. The role requires a high school diploma, supervisory experience, and strong communication.

Qualifications

• High school diploma or equivalent, or ability to obtain through The Excel Center.
• Supervisory experience with strong leadership skills to effectively manage teams, set expectations, and hold staff accountable.
• Ability to train, develop, and assess employee performance while fostering a positive and inclusive work environment.
• Excellent communication skills, both verbal and written, for interactions with staff, customers, and management.
• Strong organizational and time-management abilities with attention to detail and accuracy in daily operations.
• Proficiency in point-of-sale systems, Microsoft Office Suite, and retail management software.
• In-depth knowledge of retail operations, including inventory control, merchandise processing, financial oversight, and merchandising strategies.
• Ability to resolve customer concerns professionally while maintaining high customer service standards.
• Strong problem-solving, critical thinking, and multitasking skills to manage store operations efficiently in a fast-paced environment.
• Ability to pass a criminal background check and drug screen.
• Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.

Responsibilities

• Assist in hiring, training, and supervising staff, ensuring compliance with company policies and procedures while holding team members accountable for performance and conduct.
• Oversee daily store operations, ensuring efficient workflow and seamless coordination across all departments.
• Monitor and analyze store sales, payroll, and operational expenses to maintain profitability and achieve financial goals.
• Enforce safety protocols and loss prevention measures to maintain a secure work environment and reduce incidents of internal theft and shoplifting.
• Lead the E-Commerce processing efforts and provide training to Drive-Thru Ambassadors (DTAs) on E-Commerce procedures.
• Identify and communicate operational challenges, concerns, or improvements to the Production Manager, offering recommendations and assisting in developing action plans to address issues effectively.
• Other duties as assigned by supervisor.

Skills

Supervisory experience

Strong communication

Organizational skills

Multitasking

Problem-solving

Customer service excellence

Education

High School diploma or equivalent

Tools

POS systems

Microsoft Office Suite

Retail management software

Job description

Goodwill Industries Group in Griffith, IN is seeking a Store Supervisor to support the Production Manager by coordinating merchandise processing, supervising staff, and ensuring compliance with retail policies.

You will help oversee daily store operations, monitor sales and expenses, train employees, and lead E-Commerce processing efforts. The role requires a high school diploma, supervisory experience, and strong communication.