Store Operations & E‑Commerce Lead

Goodwill-Industries; Griffith (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Goodwill Industries Griffith, IN is seeking a Production Supervisor to support the Production Manager in overseeing merchandise processing, ensuring alignment with retail policies, and coordinating across store departments.

The role includes training staff, supervising hourly non-management employees, managing E-Commerce processing, and contributing to financial oversight through sales and expense monitoring. A high school diploma and supervisory experience are required.

Qualifications

• High school diploma or equivalent, or ability to obtain via The Excel Center.
• Supervisory experience with strong leadership to manage teams and hold staff accountable.
• Ability to train, develop, and assess employee performance while fostering inclusion.
• Excellent verbal and written communication with staff, customers, and management.
• Strong organizational and time-management abilities with attention to detail.
• Proficiency in POS, Microsoft Office, and retail management software.
• In-depth knowledge of retail operations including inventory control and merchandising.
• Ability to resolve customer concerns professionally and maintain high service standards.
• Strong problem-solving, critical thinking, and multitasking in fast-paced store ops.
• Pass a criminal background check and drug screen; reliable transportation and valid driver's license.

Responsibilities

• Assist in hiring, training, and supervising staff while upholding policies.
• Oversee daily store operations and coordinate across departments.
• Monitor sales, payroll, and expenses to meet financial goals.
• Enforce safety protocols and loss prevention measures.
• Lead E-Commerce processing efforts and train Drive-Thru Ambassadors.

Skills

Leadership

Training & Development

Communication

Time Management

Customer Service

Problem Solving

Multitasking

Attention to Detail

Inventory Management

Safety Compliance

Education

High school diploma or equivalent

The Excel Center

Tools

POS Systems

Microsoft Office

Retail Management Software

Job description

Goodwill Industries Griffith, IN is seeking a Production Supervisor to support the Production Manager in overseeing merchandise processing, ensuring alignment with retail policies, and coordinating across store departments.

The role includes training staff, supervising hourly non-management employees, managing E-Commerce processing, and contributing to financial oversight through sales and expense monitoring. A high school diploma and supervisory experience are required.