Domestic Freight Operations Specialist

Ait-Worldwide-Logistics; Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Prescription

Health Savings Account

Flexible Spending Accounts

Dental

Vision

Life

AD&D

Disability

Supplemental Health

Employee Support

Paid Parental Leave

Pet Insurance

401(k)

Tuition Reimbursement

Vacation days

Personal days

Floating holiday

Sick days

Volunteer hours

Company holidays

Job summary

AIT Worldwide Logistics is seeking a Domestic Agent II to serve as the primary contact for designated customers and manage project outcomes including customer service, tracking, routing and vendor coordination.

You will quote, track and trace domestic freight shipments, route across modes, communicate proactively with clients, and support sales teams while maintaining KPI-driven performance and accurate documentation.

Qualifications

• Customer-focused with proactive problem-solving.
• Clear verbal and written communication in a professional manner.
• Team player who can support others and share knowledge.
• Strong problem-solving abilities and decision-making under pressure.
• High attention to detail and accuracy in all work.

Responsibilities

• Quoting, tracking and tracing domestic freight shipments daily via air/ground.
• Route freight across multiple modes per client requests.
• Proactively communicate with clients regarding freight status.
• Coordinate with vendors on dispatch, routing and rates.
• Assist local sales and domestic offices with air/ground freight issues.
• Manage daily on-time performance and defect codes; ensure accurate masters.
• Prepare customer KPI reports weekly or monthly as needed.
• Ensure paperwork, labeling and scanning accuracy.
• Understand requirements for handling high-value or time-specific shipments.
• Process monthly inventory and related tasks.
• Other duties as required by the business.

Skills

Customer focus

Oral & Written Communication

Teamwork

Problem Solving

Attention to Detail

Education

Associates Degree or equivalent

Tools

MS Word

Excel

SAP

AS400

Job description

AIT Worldwide Logistics is seeking a Domestic Agent II to serve as the primary contact for designated customers and manage project outcomes including customer service, tracking, routing and vendor coordination.

You will quote, track and trace domestic freight shipments, route across modes, communicate proactively with clients, and support sales teams while maintaining KPI-driven performance and accurate documentation.