Domestic Freight Operations Specialist

AIT Worldwide Logistics; Hebron Estates (KY); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical

Prescription

Health Savings Account

Flexible Spending Accounts

Dental

Vision

Life

AD&D

Disability

Supplemental Health

Employee Support

Paid Parental Leave

Pet Insurance

401(k) and Tuition Reimbursement

Vacation days

Job summary

AIT Worldwide Logistics in Kentucky seeks a Domestic Agent I to serve as the primary contact for assigned customers and oversee outcomes of projects including tracking, routing, and vendor compliance. You will handle domestic freight quotes, tracking, and problem resolution while maintaining high standards of customer service.

Responsibilities include daily freight tracking, routing across modes, and KPI reporting.

Qualifications

• Customer-focused approach to client needs and satisfaction
• Clear written and verbal communication, professional business style
• Collaborative teamwork to achieve common goals
• Ability to identify problems and generate effective solutions
• Attention to accuracy and detail in all tasks

Responsibilities

• Quote, track and trace domestic freight shipments daily via air/ground
• Route freight across multiple modes per client requests
• Proactively update clients on shipment status
• Coordinate with vendors on dispatch, routing and rates
• Assist sales and domestic offices with freight issues
• Manage on-time performance metrics and KPI reports
• Ensure paperwork, labeling and scanning are accurate
• Handle shipments with high-value or time-specific requirements
• Process monthly inventory and related duties
• Perform other duties as needed
• Network with departments to ensure billing and posting before month end
• Participate in required compliance training and certifications

Skills

Customer Focus

Oral & Written Communication

Teamwork

Problem Solving

Attention to Detail

Education

High school diploma or equivalent

Tools

SAP

AS400

MS Office

Job description

AIT Worldwide Logistics in Kentucky seeks a Domestic Agent I to serve as the primary contact for assigned customers and oversee outcomes of projects including tracking, routing, and vendor compliance. You will handle domestic freight quotes, tracking, and problem resolution while maintaining high standards of customer service.

Responsibilities include daily freight tracking, routing across modes, and KPI reporting.