Domestic Freight Coordinator — Customer‑Focused & KPI‑Driven

AIT Worldwide Logistics, Inc.; Chicago (IL); In loco; USD 38.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Dental

Vision

Life Insurance

AD&D

Disability insurance

401(k)

Tuition Reimbursement

Paid Vacation (up to 20 days)

Personal days

Floating holidays

Sick days

Descrizione del lavoro

AIT Worldwide Logistics, Inc. is seeking a Domestic Agent I in Chicago, IL. The role serves as the primary contact for designated customers, overseeing outcomes of assigned projects including customer service, tracking, routing, problem resolution, and KPI reporting.

The position requires strong attention to detail, communication skills, and experience in freight forwarding. Responsibilities include daily shipment tracking, vendor coordination, and supporting local sales and domestic offices.

Competenze

• Customer focus on business needs and proactive handling of concerns.
• Oral and written communication in professional business style.
• Teamwork within a cohesive group to achieve goals.
• Strong problem-solving with ability to handle varying complexities.
• Attention to detail to ensure accuracy and quality.

Mansioni

• Quoting, tracking and tracing domestic freight shipments moving via air/ground on a daily basis.
• Route freight shipments across multiple transportation modes based on client requests.
• Proactively communicate with clients regarding status of freight.
• Communicate with vendors regarding shipment dispatch, routing and rates.
• Assist local sales and domestic offices with air/ground freight issues.
• Manage daily on-time performance and defect codes; ensure masters are rated.

Conoscenze

Customer Focus

Oral & Written Communication

Teamwork

Problem Solving

Attention to Detail

Formazione

High school diploma or equivalent

Strumenti

SAP

AS400

MS Office

Descrizione del lavoro

AIT Worldwide Logistics, Inc. is seeking a Domestic Agent I in Chicago, IL. The role serves as the primary contact for designated customers, overseeing outcomes of assigned projects including customer service, tracking, routing, problem resolution, and KPI reporting.

The position requires strong attention to detail, communication skills, and experience in freight forwarding. Responsibilities include daily shipment tracking, vendor coordination, and supporting local sales and domestic offices.