Domestic Freight Coordinator & Customer Liaison

AIT Worldwide Logistics, Inc.; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical & Dental benefits

401(k) plan and tuition reimbursement

Paid time off

Job summary

AIT Worldwide Logistics, Inc. is seeking a Domestic Agent I based in Austin, TX.

This role serves as the primary contact for designated customers, managing project outcomes such as customer service, tracking, routing, and vendor compliance to ensure satisfaction. Essential duties include quoting and tracking freight, routing shipments across modes, proactive client communication, and supporting local sales.

Qualifications

• Customer focus and the ability to address client needs.
• Clear, professional written and verbal communication.
• Teamwork and collaborative attitude in a fast-paced environment.
• Strong problem-solving skills to handle varied freight issues.
• Attention to detail to ensure accuracy in documents and data.

Responsibilities

• Quoting, tracking and tracing domestic freight shipments daily.
• Route freight across multiple modes per client requests.
• Proactively communicate with clients on freight status.
• Coordinate with vendors on dispatch, routing and rates.
• Assist sales and domestic offices with freight issues.
• Manage on-time performance and KPI data.

Skills

Customer focus

Oral & Written Communication

Teamwork

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

SAP

AS400

Job description

AIT Worldwide Logistics, Inc. is seeking a Domestic Agent I based in Austin, TX.

This role serves as the primary contact for designated customers, managing project outcomes such as customer service, tracking, routing, and vendor compliance to ensure satisfaction. Essential duties include quoting and tracking freight, routing shipments across modes, proactive client communication, and supporting local sales.