DoD Help Desk Specialist - Secret Clearance, Navy IT

Serco; Juneau (AK); On-site; USD 70,000 - 100,000; Full time

Job summary

Serco Inc. seeks a Helpdesk Support Specialist to support the US Navy CNIC N6 program, based out of Naples, Italy.

The role requires handling network/user issues, telecom activations, SIPRNet/NIPRNet accounts, VTC support, and security policy testing, with DoD Secret clearance and US citizenship. The candidate will install and upgrade data encryptors, telephony drops, fiber/copper cabling, and office devices, while developing site requirements and cost estimates for procurement.

Qualifications

• Active DoD Secret Security Clearance is required.
• U.S. Citizenship is required.
• Minimum 8 years of relevant experience, or 6 years with an Associates degree, 4 years with a BA, or 2 years with a Masters.
• Current DoD IT 8570 Level II compliant certification such as Security+, CAP, CASP, CCSK, CISSP, CISM, or CISA.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Access).
• Ability to travel up to 10% and hold a valid U.S. passport.

Responsibilities

• Manage and resolve network and domain user trouble calls.
• Activate or reactivate telecom services.
• Support creation, recreation, and troubleshooting of user domain accounts (SIPRNet/NIPRNet).
• Support SIPRNet, NIPRNet, and telephone drops installations and upgrades.
• Assist in data encryptor acquisition, installation, maintenance, and upgrades.
• Support VTC endpoints and provide VTC user support including meetings setup.
• Install, maintain, and upgrade cable infrastructure (fiber, copper).
• Install and upgrade VoSIP telephones.
• Assist in domain-connected user computing platform maintenance and upgrades.
• Help with printers, scanners, fax machines, and other office devices.
• Assist in security policy testing for user computing platforms.
• Develop site surveys and determine requirements to support user domain needs.
• Develop cost estimates and coordinate procurement when needed.
• Train users on systems and requirements.

Skills

Network trouble resolution

Telecom service activation

SIPRNet & NIPRNet

VTC setup & support

Data encryptors

VoSIP deployment

Printers & peripherals

Security policy testing

Site surveys & requirements

Cost estimation & procurement liaison

User training

DoD Secret clearance

Travel readiness (10%)

Microsoft Office proficiency

Education

High School Diploma/GED

Associates Degree (related field)

BA/BS Degree (related field)

Masters Degree (related field)

DoD 8570 Level II cert (e.g., Security+ / CISSP etc.)

Tools

Microsoft Office Suite

Job description

Serco Inc. seeks a Helpdesk Support Specialist to support the US Navy CNIC N6 program, based out of Naples, Italy.

The role requires handling network/user issues, telecom activations, SIPRNet/NIPRNet accounts, VTC support, and security policy testing, with DoD Secret clearance and US citizenship. The candidate will install and upgrade data encryptors, telephony drops, fiber/copper cabling, and office devices, while developing site requirements and cost estimates for procurement.