DoD AV/VTC Technician: Mission-Critical Conferencing

Agil3 Technology Solutions (A3T); Quantico Base (VA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short/Long Disability

401k with company match

Paid Holidays

Paid Time Off

Tuition & Professional Development

Job summary

Agil3 Technology Solutions (A3T) is seeking an experienced AV/VTC Technician to install, operate, maintain, monitor, troubleshoot, and support AV/VTC systems for the U.S. Government.

You will support conference rooms, classrooms, and other spaces requiring reliable audiovisual and collaboration capabilities. The role covers setup, testing, troubleshooting, and user assistance for video conferences, presentations, and events, with strong emphasis on system functionality, documentation, and

Qualifications

• Must have 3–5+ years of professional AV/VTC, audiovisual, unified communications, or related technical support experience.

Responsibilities

• Configure, operate, monitor, maintain, and troubleshoot AV/VTC equipment and systems.
• Perform scheduled functionality and operational checks to ensure AV/VTC equipment is mission ready.
• Provide technical support for video conferences, meetings, presentations, classroom instruction, command events, and other scheduled activities.
• Set up and operate AV/VTC equipment before scheduled events and verify proper audio, video, display, camera, microphone, and conferencing functionality.
• Troubleshoot hardware, software, connectivity, audio, video, display, and peripheral issues affecting AV/VTC services.
• Diagnose and resolve routine and complex AV/VTC technical problems and elevate network-, systems-, or cybersecurity-related problems to the appropriate engineering team.
• Support conference-room and classroom technologies, including displays, projectors, cameras, microphones, speakers, control systems, and associated peripheral devices.
• Assist users with establishing and operating video teleconferences and audiovisual presentations.
• Provide users with instructions and technical assistance for proper operation of AV/VTC systems.
• Support scheduling and coordination of VTC sessions and other events requiring AV technical support.
• Respond to AV/VTC service requests and trouble tickets and document troubleshooting actions and resolution.
• Coordinate with the IT Service Desk, Systems Administrators, and Network Engineers to resolve incidents involving network connectivity or supporting IT infrastructure.
• Install, move, connect, disconnect, and configure AV/VTC equipment as required.
• Support testing and validation of newly installed, relocated, repaired, or upgraded AV/VTC equipment.
• Perform preventive maintenance and identify failing, degraded, obsolete, or End-of-Life equipment.
• Assist with equipment replacement, modernization, technology refresh, and lifecycle-management activities.
• Maintain accurate AV/VTC equipment and configuration information.
• Assist with inventory and accountability of AV/VTC equipment and associated components.
• Maintain applicable technical documentation, operating procedures, user instructions, troubleshooting guides, and equipment records.
• Coordinate vendor or manufacturer technical support when equipment problems require external assistance.
• Provide technical support for complex audiovisual requirements and high-visibility events.

Skills

AV/VTC expertise

Customer service

Documentation

Effective communication

Independent worker

After-hours support

Education

Associate’s or bachelor’s degree in IT/electronics/telecommunications/audiovisual technology

CompTIA A+/Network+/Security+ certification

AV certifications (CTS or equivalent)

Tools

Crestron

Extron

AMX

Biamp

QSC

Cisco/Webex

Microsoft Teams Rooms

Job description

Agil3 Technology Solutions (A3T) is seeking an experienced AV/VTC Technician to install, operate, maintain, monitor, troubleshoot, and support AV/VTC systems for the U.S. Government.

You will support conference rooms, classrooms, and other spaces requiring reliable audiovisual and collaboration capabilities. The role covers setup, testing, troubleshooting, and user assistance for video conferences, presentations, and events, with strong emphasis on system functionality, documentation, and