DoD AV/VTC Technician - Mission-Critical Conferencing

Agil3 Technology Solutions (A3T); Twentynine Palms (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k with Company Match

Paid Holidays

PTO

Tuition reimbursement

Parking/Travel reimbursement

Job summary

Agil3 Technology Solutions LLC (A3T) in Northern Virginia seeks an experienced AV/VTC Technician to install, operate, maintain, monitor, troubleshoot, and support AV and VTC systems supporting U.S. Government missions.

You will support conference rooms, classrooms, auditoriums, and other spaces, perform system checks, respond to service requests, diagnose problems, and assist users with proper operation of AV/VTC equipment.

Qualifications

• 3–5+ years of professional AV/VTC, audiovisual, unified communications, or related technical support experience.
• Active DoD Secret security clearance.
• Experience installing, configuring, operating, maintaining, and troubleshooting AV/VTC equipment.
• Experience supporting conference rooms, classrooms, meeting spaces, auditoriums, or similar enterprise audiovisual environments.
• Experience troubleshooting audio, video, displays, cameras, microphones, speakers, cabling, and peripheral equipment.
• Experience supporting video conferencing and collaboration technologies.
• Experience providing real-time technical support during meetings, conferences, presentations, or high-visibility events.

Responsibilities

• Configure, operate, monitor, maintain, and troubleshoot AV/VTC equipment and systems.
• Perform scheduled functionality and operational checks to ensure AV/VTC equipment is mission ready.
• Provide technical support for video conferences, meetings, presentations, classroom instruction, command events, and other scheduled activities.
• Set up and operate AV/VTC equipment before scheduled events and verify proper audio, video, display, camera, microphone, and conferencing functionality.
• Troubleshoot hardware, software, connectivity, audio, video, display, and peripheral issues affecting AV/VTC services.
• Diagnose and resolve routine and complex AV/VTC technical problems and elevate network-, systems-, or cybersecurity-related problems to the appropriate engineering team.
• Support conference-room and classroom technologies, including displays, projectors, cameras, microphones, speakers, control systems, and associated peripheral devices.
• Assist users with establishing and operating video teleconferences and audiovisual presentations.
• Provide users with instructions and technical assistance for proper operation of AV/VTC systems.
• Support scheduling and coordination of VTC sessions and other events requiring AV technical support.
• Respond to AV/VTC service requests and trouble tickets and document troubleshooting actions and resolution.
• Coordinate with the IT Service Desk, Systems Administrators, and Network Engineers to resolve incidents involving network connectivity or supporting IT infrastructure.
• Install, move, connect, disconnect, and configure AV/VTC equipment as required.
• Support testing and validation of newly installed, relocated, repaired, or upgraded AV/VTC equipment.
• Perform preventive maintenance and identify failing, degraded, obsolete, or End-of-Life equipment.
• Assist with equipment replacement, modernization, technology refresh, and lifecycle-management activities.
• Maintain accurate AV/VTC equipment and configuration information.
• Assist with inventory and accountability of AV/VTC equipment and associated components.
• Maintain applicable technical documentation, operating procedures, user instructions, troubleshooting guides, and equipment records.
• Coordinate vendor or manufacturer technical support when equipment problems require external assistance.
• Provide technical support for complex audiovisual requirements and high-visibility events.

Skills

AV/VTC systems

Troubleshooting

Customer service

Independent work

Communication skills

Education

Associate's or bachelor's degree in IT/Electronics/Telecommunications/Audiovisual

Tools

Crestron

Extron

AMX

Biamp

QSC

Cisco/Webex

Microsoft Teams Rooms

DSPs

HDMI/DisplayPort/USB

Job description

Agil3 Technology Solutions LLC (A3T) in Northern Virginia seeks an experienced AV/VTC Technician to install, operate, maintain, monitor, troubleshoot, and support AV and VTC systems supporting U.S. Government missions.

You will support conference rooms, classrooms, auditoriums, and other spaces, perform system checks, respond to service requests, diagnose problems, and assist users with proper operation of AV/VTC equipment.