AV/VTC Technician: Mission-Ready Conferencing Support

A3T (Agil3 Technology Solutions); Twentynine Palms (CA); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k Retirement Savings Plan with 회사

Paid Holidays

PTO

Tuition and Professional Development

Parking/Travel Reimbursement

Job summary

Agil3 Technology Solutions LLC (A3T) seeks an experienced AV/VTC Technician to install, operate, maintain, monitor, troubleshoot, and support AV/VTC systems for the U.S. Government across conference rooms, classrooms, and auditoriums.

The role covers system checks, event support, and user assistance, with emphasis on reliable audiovisual performance, service requests, and collaboration technologies. DoD clearance is required.

Qualifications

• Must have 3–5+ years of professional AV/VTC, audiovisual, unified communications, or related technical support experience.
• Must have an active DoD Secret security clearance.
• Must meet applicable DoD 8140/DCWF requirements for Work Role 441 at the Advanced proficiency level.
• Demonstrated experience installing, configuring, operating, maintaining, and troubleshooting AV/VTC equipment.
• Experience supporting conference rooms, classrooms, meeting spaces, auditoriums, or similar enterprise AV environments.
• Experience troubleshooting audio, video, displays, cameras, microphones, speakers, cabling, and peripheral equipment.
• Experience supporting video conferencing and collaboration technologies.
• Experience providing real-time technical support during meetings, conferences, presentations, or high-visibility events.

Responsibilities

• Configure, operate, monitor, maintain, and troubleshoot AV/VTC equipment and systems.
• Perform scheduled functionality and operational checks to ensure AV/VTC equipment is mission ready.
• Provide technical support for video conferences, meetings, presentations, classroom instruction, command events, and other scheduled activities.
• Set up and operate AV/VTC equipment before scheduled events and verify proper audio, video, display, camera, microphone, and conferencing functionality.
• Troubleshoot hardware, software, connectivity, audio, video, display, and peripheral issues affecting AV/VTC services.
• Diagnose and resolve routine and complex AV/VTC technical problems and elevate network-, systems-, or cybersecurity-related problems to the appropriate engineering team.
• Support conference-room and classroom technologies, including displays, projectors, cameras, microphones, speakers, control systems, and associated peripheral devices.
• Assist users with establishing and operating video teleconferences and audiovisual presentations.
• Provide users with instructions and technical assistance for proper operation of AV/VTC systems.
• Support scheduling and coordination of VTC sessions and other events requiring AV technical support.
• Respond to AV/VTC service requests and trouble tickets and document troubleshooting actions and resolution.
• Coordinate with the IT Service Desk, Systems Administrators, and Network Engineers to resolve incidents involving network connectivity or supporting IT infrastructure.
• Install, move, connect, disconnect, and configure AV/VTC equipment as required.
• Support testing and validation of newly installed, relocated, repaired, or upgraded AV/VTC equipment.
• Perform preventive maintenance and identify failing, degraded, obsolete, or End-of-Life equipment.
• Assist with equipment replacement, modernization, technology refresh, and lifecycle-management activities.
• Maintain accurate AV/VTC equipment and configuration information.
• Assist with inventory and accountability of AV/VTC equipment and associated components.
• Maintain applicable technical documentation, operating procedures, user instructions, troubleshooting guides, and equipment records.
• Coordinate vendor or manufacturer technical support when equipment problems require external assistance.
• Provide technical support for complex audiovisual requirements and high-visibility events.

Skills

AV/VTC Systems

Troubleshooting

Video Conferencing

DoD Clearance

Customer Support

System Monitoring

Independent Work

Education

IT / Electronics Degree

Tools

Crestron

Extron

AMX

Biamp

QSC

Cisco/Webex

Microsoft Teams Rooms

ServiceNow

Job description

Agil3 Technology Solutions LLC (A3T) seeks an experienced AV/VTC Technician to install, operate, maintain, monitor, troubleshoot, and support AV/VTC systems for the U.S. Government across conference rooms, classrooms, and auditoriums.

The role covers system checks, event support, and user assistance, with emphasis on reliable audiovisual performance, service requests, and collaboration technologies. DoD clearance is required.