DoD AV/VTC Technician — Conference Support

A3T (Agil3 Technology Solutions); California; Sur place; USD 65 000 - 105 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short Term & Long-Term Disability

401k Retirement Savings Plan with Comp

Paid Holidays

Paid Time Off (PTO)

Tuition and Professional Development

Parking/Travel Reimbursement

Résumé du poste

Agil3 Technology Solutions LLC (A3T) in the United States is seeking an experienced AV/VTC Technician to install, operate, maintain, and support AV and VTC systems across government facilities. You will configure, test, and troubleshoot equipment for conferences, classrooms, and events, ensuring reliable performance and user-friendly operation.

Ideal candidates have 3–5+ years of AV/VTC experience, an active DoD Secret clearance, and are skilled at diagnosing issues, supporting high-visibility

Qualifications

• 3–5+ years of professional AV/VTC or related technical support experience.
• Active DoD Secret security clearance.
• DoD 8140/DCWF Work Role 441 Advanced proficiency.
• Experience installing, configuring, operating, and troubleshooting AV/VTC equipment.
• Experience supporting conference rooms, classrooms, or enterprise AV environments.
• Experience with video conferencing and collaboration technologies.
• Ability to diagnose AV problems and determine root cause.
• Experience with IT service-management or ticketing systems.
• Strong communication and customer service skills.

Responsabilités

• Configure, operate, monitor, maintain, and troubleshoot AV/VTC equipment.
• Perform scheduled functionality and operational checks to ensure AV/VTC equipment is mission ready.
• Provide technical support for video conferences, meetings, presentations, classroom instruction, command events, and other scheduled activities.
• Set up and operate AV/VTC equipment before scheduled events and verify proper audio, video, display, camera, microphone, and conferencing functionality.
• Troubleshoot hardware, software, connectivity, audio, video, display, and peripheral issues affecting AV/VTC services.
• Diagnose and resolve routine and complex AV/VTC technical problems and stabilize network-, systems-, or cybersecurity-related problems to the appropriate engineering team.
• Support conference-room and classroom technologies, including displays, projectors, cameras, microphones, speakers, control systems, and associated peripheral devices.
• Assist users with establishing and operating video teleconferences and audiovisual presentations.
• Provide users with instructions and technical assistance for proper operation of AV/VTC systems.
• Support scheduling and coordination of VTC sessions and other events requiring AV technical support.
• Respond to AV/VTC service requests and trouble tickets and document troubleshooting actions and resolution.
• Coordinate with the IT Service Desk, Systems Administrators, and Network Engineers to resolve incidents involving network connectivity or supporting IT infrastructure.
• Install, move, connect, disconnect, and configure AV/VTC equipment as required.
• Support testing and validation of newly installed, relocated, repaired, and upgraded AV/VTC equipment.
• Perform preventive maintenance and identify failing, degraded, obsolete, or End-of-Life equipment.
• Assist with equipment replacement, modernization, technology refresh, and lifecycle-management activities.
• Maintain accurate AV/VTC equipment and configuration information.
• Assist with inventory and accountability of AV/VTC equipment and associated components.
• Maintain applicable technical documentation, operating procedures, user instructions, troubleshooting guides, and equipment records.
• Coordinate vendor or manufacturer technical support when equipment problems require external assistance.
• Provide technical support for complex audiovisual requirements and high-visibility events.

Connaissances

AV/VTC hardware & software

Customer support

Troubleshooting

Network/IT concepts

DoD compliance

Formation

Associate's or Bachelor's degree in IT, Electronics, Telecommunications, Audiovisual Technology, or related discipline

Outils

Crestron

Extron

AMX

Biamp

QSC

Webex/Teams Rooms

Description du poste

Agil3 Technology Solutions LLC (A3T) in the United States is seeking an experienced AV/VTC Technician to install, operate, maintain, and support AV and VTC systems across government facilities. You will configure, test, and troubleshoot equipment for conferences, classrooms, and events, ensuring reliable performance and user-friendly operation.

Ideal candidates have 3–5+ years of AV/VTC experience, an active DoD Secret clearance, and are skilled at diagnosing issues, supporting high-visibility