DoD AV/VTC Technician - Conference Room Expert

Agil3 Technology Solutions (A3T); California; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k with match

Paid Holidays

Paid Time Off

Tuition and Professional Development

Parking/Reimbursement

Job summary

Agil3 Technology Solutions (A3T) seeks an experienced AV/VTC Technician to install, operate, maintain, monitor, troubleshoot, and support AV/VTC systems serving the U.S. Government.

You will support conference rooms, classrooms, auditoriums, and other spaces requiring reliable audiovisual and collaborative capabilities. The role requires 3–5+ years of hands-on AV/VTC experience, a DoD Secret clearance, and advanced proficiency under DoD 8140/DCWF Work Role 441.

Qualifications

• 3–5+ years of professional AV/VTC or related technical support experience.
• Active DoD Secret security clearance.
• DoD 8140/DCWF requirements for Work Role 441 at Advanced proficiency level.
• Experience installing, configuring, operating, and troubleshooting AV/VTC equipment.
• Experience supporting conference rooms, classrooms, auditoriums, or similar enterprise AV environments.
• Experience troubleshooting audio, video, displays, cameras, microphones, speakers, cabling, and peripherals.
• Experience supporting video conferencing and collaboration technologies.
• Ability to provide after-hours or weekend support based on mission requirements.

Responsibilities

• Configure, operate, monitor, maintain, and troubleshoot AV/VTC equipment and systems.
• Perform scheduled functionality and operational checks to ensure AV/VTC equipment is mission ready.
• Provide technical support for video conferences, meetings, presentations, classroom instruction, and command events.
• Set up and operate AV/VTC equipment before scheduled events and verify proper audio, video, display, camera, microphone, and conferencing functionality.
• Troubleshoot hardware, software, connectivity, audio, video, display, and peripheral issues affecting AV/VTC services.
• Diagnose and resolve routine and complex AV/VTC technical problems and elevate network-, systems-, or cybersecurity-related problems to the appropriate engineering team.
• Support conference-room and classroom technologies, including displays, projectors, cameras, microphones, speakers, control systems, and associated peripheral devices.
• Assist users with establishing and operating video teleconferences and audiovisual presentations.
• Provide users with instructions and technical assistance for proper operation of AV/VTC systems.
• Support scheduling and coordination of VTC sessions and other events requiring AV technical support.
• Respond to AV/VTC service requests and trouble tickets and document troubleshooting actions and resolution.
• Coordinate with the IT Service Desk, Systems Administrators, and Network Engineers to resolve incidents involving network connectivity or supporting IT infrastructure.
• Install, move, connect, disconnect, and configure AV/VTC equipment as required.
• Support testing and validation of newly installed, relocated, repaired, or upgraded AV/VTC equipment.
• Perform preventive maintenance and identify failing, degraded, obsolete, or End-of-Life equipment.
• Assist with equipment replacement, modernization, technology refresh, and lifecycle-management activities.
• Maintain accurate AV/VTC equipment and configuration information.
• Assist with inventory and accountability of AV/VTC equipment and associated components.
• Maintain applicable technical documentation, operating procedures, user instructions, troubleshooting guides, and equipment records.
• Coordinate vendor or manufacturer technical support when equipment problems require external assistance.
• Provide technical support for complex audiovisual requirements and high-visibility events.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Independent work

After-hours support

Team coordination

Problem solving

IT service management

Education

Associate/Bachelor's degree in IT/ Electronics/ Telecommunications/ AV Technology

Tools

Crestron

Extron

AMX

Biamp

QSC

Cisco Webex

Microsoft Teams Rooms

DSPs

HDMI/DisplayPort/USB interfaces

Job description

Agil3 Technology Solutions (A3T) seeks an experienced AV/VTC Technician to install, operate, maintain, monitor, troubleshoot, and support AV/VTC systems serving the U.S. Government.

You will support conference rooms, classrooms, auditoriums, and other spaces requiring reliable audiovisual and collaborative capabilities. The role requires 3–5+ years of hands-on AV/VTC experience, a DoD Secret clearance, and advanced proficiency under DoD 8140/DCWF Work Role 441.