Document Support Specialist – Scanning & Workflow Expert

Acara Solutions, Inc.; Buffalo (NY); On-site; USD 28,000 - 32,000; Part time

Benefits offered by this job

Team culture

Growth opportunities

People-first environment

Global leader

Job summary

Acara Solutions, Inc. is seeking a Corporate Services Administrator to support mail room and document workflow tasks in a contract role. You will scan and index documents, route tasks in ImageRight/WINS, and generate weekly productivity reports for regional underwriting offices.

The position requires attention to detail and good communication within a team. The role offers a 3–6 month contract, with 20–25 hours per week and a pay range of $20.00–$23.00 per hour.

Qualifications

• High School Diploma or GED.
• 2+ years of customer service experience.
• 2+ years of experience with Microsoft Office.
• 2+ years of experience with document management and scanning systems, including ImageRight.

Responsibilities

• Provide backup support for mail room operations for incoming and outgoing mail as needed.
• Scan, index, and release or route ImageRight and WINS workflow tasks for regional underwriting offices daily.
• Produce and distribute weekly ImageRight productivity reports to management.
• Backup support for scanning, indexing and assigning returned undeliverable mail tasks to ImageRight.
• Manage daily verification and approval process for outsourced mailing documents on Mass Printing web portal.
• Hold or suppress documents when requested by business users.
• Prepare and submit mandated OFAC reporting for policyholders and claimants.
• Assist with answering and routing calls and maintain corporate/regional telephone directories.
• Handle monthly Workers' Compensation dividends based on Loss Ratio.
• Provide admin support to Corporate Services, reconciling monthly vendor invoices.

Skills

Customer service

MS Office

Document management systems

Education

High School Diploma or GED

Tools

ImageRight

Mail handling

Job description

Acara Solutions, Inc. is seeking a Corporate Services Administrator to support mail room and document workflow tasks in a contract role. You will scan and index documents, route tasks in ImageRight/WINS, and generate weekly productivity reports for regional underwriting offices.

The position requires attention to detail and good communication within a team. The role offers a 3–6 month contract, with 20–25 hours per week and a pay range of $20.00–$23.00 per hour.