Corporate Services Document Support Specialist/Technician

Acara Solutions, Inc.; Buffalo (NY); On-site; USD 28,000 - 32,000; Part time

Benefits offered by this job

Team culture

Growth opportunities

People-first environment

Global leader

Job summary

Acara Solutions, Inc. is seeking a Corporate Services Administrator to support mail room and document workflow tasks in a contract role. You will scan and index documents, route tasks in ImageRight/WINS, and generate weekly productivity reports for regional underwriting offices.

The position requires attention to detail and good communication within a team. The role offers a 3–6 month contract, with 20–25 hours per week and a pay range of $20.00–$23.00 per hour.

Qualifications

• High School Diploma or GED.
• 2+ years of customer service experience.
• 2+ years of experience with Microsoft Office.
• 2+ years of experience with document management and scanning systems, including ImageRight.

Responsibilities

• Provide backup support for mail room operations for incoming and outgoing mail as needed.
• Scan, index, and release or route ImageRight and WINS workflow tasks for regional underwriting offices daily.
• Produce and distribute weekly ImageRight productivity reports to management.
• Backup support for scanning, indexing and assigning returned undeliverable mail tasks to ImageRight.
• Manage daily verification and approval process for outsourced mailing documents on Mass Printing web portal.
• Hold or suppress documents when requested by business users.
• Prepare and submit mandated OFAC reporting for policyholders and claimants.
• Assist with answering and routing calls and maintain corporate/regional telephone directories.
• Handle monthly Workers' Compensation dividends based on Loss Ratio.
• Provide admin support to Corporate Services, reconciling monthly vendor invoices.

Skills

Customer service

MS Office

Document management systems

Education

High School Diploma or GED

Tools

ImageRight

Mail handling

Job description

• Category: Admin - Customer Service / Call Center
• Job Type: Temporary
• Duration: 3 - 6 Months

Description

Employment Type: Contract (2 months)

Compensation: $20.00 - $23.00 /hr.

Schedule: 20 -25 hrs/Week.

About the Opportunity:

• The Corporate Services Document Support Technician is responsible for providing support to both the Corporate and Regional offices in a variety of roles.
• This includes daily Image Right document scanning, indexing, and completion of various Image Right and WINS workflow tasks for all regional underwriting offices, as well as any department within the company as needed.

Why You'll Love Working Here:

• Supportive, team-driven culture that values collaboration, transparency, and accountability.
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
• People-first environment that encourages employees to bring their authentic selves to work.
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

Why This Opportunity is Exciting:

This role offers the opportunity to join a company that prioritizes both people and performance-where your contributions directly impact client success while providing you with room to grow and develop professionally.

About AcaraSolutions

Acara is a premier recruiting and workforce solutions provider- we help companies compete for talent. With experience across industries worldwide, we partner with clients, listen to their needs, and design talent solutions that deliver the business outcomes they want. We draw on decades of experience to provide contingent staffing, direct placement, executive search, and workforce services worldwide.

Sound like a good fit?

What You'll Do:

• This role is also responsible for providing backup support for all mail room operations with respect to both incoming and outgoing mail as needed.
• Responsible for scanning, indexing, and releasing or routing ImageRight and WINS workflow tasks for regional underwriting offices on a daily basis, and other corporate departments as needed.
• This includes producing weekly ImageRight productivity reports and distributing them to management.
• Provides backup support for scanning, indexing and assigning returned undeliverable mail tasks to the ImageRight document management system.
• Manages daily verification and approval process for all outsourced mailing documents on the Mass Printing web portal.
• Responsible for holding or suppressing documents when requested by business users.
• Provides backup support for the corporate mail room operations for both incoming and outgoing mail as requested.
• Responsible for preparing and submitting mandated OFAC reporting for both policyholders and claimants of the client and reporting any potential terrorism hits.
• Assists with answering and routing incoming switchboard calls as requested.
• This includes maintaining both corporate and regional telephone directories.
• Responsible for handling monthly Workers' Compensation dividends, based upon Loss Ratio.
• Provides administrative support to the Corporate Services team as requested, which includes reviewing and reconciling monthly invoices for external vendors.
• All other duties as assigned.

Job Requirements

What You’ll Bring:

• High School Diploma or GED.
• 2+ years of customer service experience.
• 2+ years of experience with Microsoft Office.
• 2+ years of experience with document management and scanning systems, including ImageRight.

What Sets You Apart:

• 1+ years of experience in the property and casualty insurance industry.
• This includes having a solid understanding and the ability to operate all postage and inserting machines, and to serve as the backup during absences.
• Attention to detail and commitment to a high level of accuracy.
• Ability to work independently and enjoy a high degree of interaction with team members.
• Excellent written and verbal communication skills.
• Possess good administrative and computing skills.
• Excellent time management and prioritization skills.
• Experience with USPS mailing operations.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check.

After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit. The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.