Corporate Services Document Support Specialist/Technician

Aleron; Buffalo (NY); On-site; USD 28,000 - 32,000; Full time

Job summary

Acara Solutions in Buffalo, NY is seeking a Corporate Services Document Support Specialist/Technician on a contract basis for 6 months. You will support both corporate and regional offices with image scanning, indexing, and workflow tasks using ImageRight and WINS.

The role requires 2+ years in customer service, proficiency with Microsoft Office and document management systems. You'll also back up mail room operations, produce weekly reports, and assist with OFAC screening and other

Qualifications

• 2+ years of customer service experience.
• 2+ years of experience with Microsoft Office.
• 2+ years of experience with document management and scanning systems, including ImageRight.

Responsibilities

• Scan, index, and route ImageRight and WINS tasks daily.
• Produce and distribute weekly ImageRight productivity reports.
• Backup mail room operations for incoming/outgoing mail.
• Handle outsourcing document verification and approvals.
• Prepare mandated OFAC reporting when required.
• Answer and route incoming calls and maintain directories.
• Review and reconcile monthly invoices from external vendors.
• Perform additional duties as assigned.

Skills

Customer service

Microsoft Office

Document management

Education

High School Diploma or GED

Tools

ImageRight

Job description

Description

Job Title: Corporate Services Document Support Specialist/Technician

Location: Buffalo, NY

Employment Type: Contract (6 months)

Industry: Insurance

Compensation: $20.00 - $23.00 /hr.

Schedule: 20 -25 hrs/Week.

About the Opportunity

• The Corporate Services Document Support Technician is responsible for providing support to both the Corporate and Regional offices in a variety of roles.
• This includes daily Image Right document scanning, indexing, and completion of various Image Right and WINS workflow tasks for all regional underwriting offices, as well as any department within the company as needed.

Why You'll Love Working Here

• Supportive, team-driven culture that values collaboration, transparency, and accountability.
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
• People-first environment that encourages employees to bring their authentic selves to work.
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

Why This Opportunity is Exciting

This role offers the opportunity to join a company that prioritizes both people and performance-where your contributions directly impact client success while providing you with room to grow and develop professionally.

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider- we help companies compete for talent. With experience across industries worldwide, we partner with clients, listen to their needs, and design talent solutions that deliver the business outcomes they want. We draw on decades of experience to provide contingent staffing, direct placement, executive search, and workforce services worldwide.

Sound like a good fit?

What You'll Do

• This role is also responsible for providing backup support for all mail room operations with respect to both incoming and outgoing mail as needed.
• Responsible for scanning, indexing, and releasing or routing ImageRight and WINS workflow tasks for regional underwriting offices on a daily basis, and other corporate departments as needed.
• This includes producing weekly ImageRight productivity reports and distributing them to management.
• Provides backup support for scanning, indexing and assigning returned undeliverable mail tasks to the ImageRight document management system.
• Manages daily verification and approval process for all outsourced mailing documents on the Mass Printing web portal.
• Responsible for holding or suppressing documents when requested by business users.
• Provides backup support for the corporate mail room operations for both incoming and outgoing mail as requested.
• Responsible for preparing and submitting mandated OFAC reporting for both policyholders and claimants of the client and reporting any potential terrorism hits.
• Assists with answering and routing incoming switchboard calls as requested.
• This includes maintaining both corporate and regional telephone directories.
• Responsible for handling monthly Workers' Compensation dividends, based upon Loss Ratio.
• Provides administrative support to the Corporate Services team as requested, which includes reviewing and reconciling monthly invoices for external vendors.
• All other duties as assigned.

Job Requirements

What You'll Bring

• High School Diploma or GED.
• 2+ years of customer service experience.
• 2+ years of experience with Microsoft Office.
• 2+ years of experience with document management and scanning systems, including ImageRight.

What Sets You Apart

• 1+ years of experience in the property and casualty insurance industry.
• This includes having a solid understanding and the ability to operate all postage and inserting machines, and to serve as the backup during absences.
• Prior mailroom experience.
• Attention to detail and commitment to a high level of accuracy.
• Ability to work independently and enjoy a high degree of interaction with team members.
• Excellent written and verbal communication skills.
• Possess good administrative and computing skills.
• Excellent time management and prioritization skills.
• Experience with USPS mailing operations.

Additional Information

• Upon offer of employment, the individual will be subject to a background check.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.