Document Services Operations Lead

Complete Legal; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Complete Legal in New York is seeking a Document Services Manager to bridge Sales and Operations, directing printing, copying, scanning, finishing and related document production tasks.

You will lead a production team, ensure accuracy and timely delivery, and collaborate with Sales on quotes, timelines, and client deadlines, while upholding our values and commitment to client service.

Qualifications

• Experience managing employees and overseeing production workflows.
• Previous operations management, operations supervision, or related leadership experience.
• Ability to work in a fast-paced environment while maintaining accuracy and quality standards.

Responsibilities

• Promote and exemplify Complete Legal’s values and culture.
• Check in projects, review job instructions for accuracy, and communicate project-related questions to Sales.
• Monitor and update the job board and project deadlines.
• Communicate issues that may impact project timelines or client deadlines.
• Train, mentor, and supervise employees.
• Prepare and submit operational reports.
• Oversee and order operational inventory to ensure adequate stock levels.
• Collaborate with the Sales team on project quotes, timelines, and deadline management.
• Ensure all tasks and deliverables are completed accurately and to the highest quality standards.
• Provide leadership and support to the operations team while maintaining efficient workflows.

Skills

Leadership

Time management

Organization

Communication

Attention to detail

Cross-functional teamwork

Quality focus

Dependability

Client service

Tools

IPRO

ReadySuite

Job description

Complete Legal in New York is seeking a Document Services Manager to bridge Sales and Operations, directing printing, copying, scanning, finishing and related document production tasks.

You will lead a production team, ensure accuracy and timely delivery, and collaborate with Sales on quotes, timelines, and client deadlines, while upholding our values and commitment to client service.