Document Processing & Client Relations Lead

Opensity Solutions; Chicago (IL); On-site; USD 76,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

PTO

Job summary

Opensity Solutions is seeking a combined Document Processing Manager and Legal Support Supervisor to lead a document processing team, coordinate workflows, and ensure quality and timely delivery of services for our clients. This exempt role drives operational excellence, performance management, and client satisfaction across sites with up to 25 employees.

The position reports to our Client Relations leadership and requires strong leadership, process optimization, and technical guidance to

Qualifications

• Education: Bachelor’s degree or equivalent experience.
• Experience: 3-5 years of supervisory or operations management experience, preferably in a legal, professional services, or document production environment.
• Technical Skills: Proficiency with document management systems, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), reporting tools, and workflow tracking systems.

Responsibilities

• Oversee and manage day-to-day operations of the document processing department to ensure efficiency and accuracy.
• Coordinate workflow distribution, special projects, and resource allocation across team members.
• Manage employee performance, with HR support, to ensure adherence to company policies and performance standards.
• Serve as the primary point of contact for clients and stakeholders regarding document processing needs, deadlines, and issue resolution.
• Implement and maintain quality control processes to ensure accuracy and consistency of deliverables.
• Monitor and report utilization, productivity, and operational metrics to leadership and clients.
• Provide technical guidance, training, and support to ensure team efficiency and service quality.
• Partner with recruiting and HR to support hiring, interviewing, and onboarding of new team members.
• Test and troubleshoot system updates, applications, and process enhancements as needed.
• Develop and maintain reporting, dashboards, and statistical performance metrics.
• Review customer feedback and resolve service issues, ensuring timely remediation and follow-up.
• Facilitate team meetings, performance discussions, and continuous improvement initiatives.
• Develop and maintain documentation, including best practices, SOPs, and reference guides.
• Foster a collaborative, service-oriented team culture focused on quality and accountability.

Skills

Document processing operations

Workflow management

Leadership

Communication skills

Data analytics

Education

Bachelor's degree

Tools

Microsoft Office Suite

Document management systems

Reporting tools

Workflow tracking systems

Job description

Opensity Solutions is seeking a combined Document Processing Manager and Legal Support Supervisor to lead a document processing team, coordinate workflows, and ensure quality and timely delivery of services for our clients. This exempt role drives operational excellence, performance management, and client satisfaction across sites with up to 25 employees.

The position reports to our Client Relations leadership and requires strong leadership, process optimization, and technical guidance to