Document Production Team Lead

RRD Company; Wheeling (WV); On-site; USD 56,000 - 84,000; Full time

Job summary

Williams Lea by RRD is seeking a Document Production Supervisor to lead day-to-day operations across document production services and a multi-person team. You will oversee scheduling, quality control, and client communication, ensuring deadlines are met while supporting team growth and adherence to SLAs and performance metrics.

A Bachelor’s degree and 2+ years supervising in a large corporate or legal environment are required; MS Office proficiency is essential.

Qualifications

• Bachelor’s degree or equivalent experience is required.
• 2+ years’ experience supervising in a large corporate environment preferred.
• 3+ years’ experience in legal document production or word processing preferred.
• Advanced MS Office skills: formatting, charts, styles, table of contents, macros.

Responsibilities

• Supervise day-to-day document production and proofreading teams to meet deadlines.
• Ensure service delivery quality and SLA alignment with client plans.
• Communicate with clients and managers to resolve issues promptly.
• Oversee employee lifecycle including interviewing, onboarding and training.
• Manage staffing and workflow using the system to match headcount to demand.

Skills

People leadership

Client service

Communication

Organization

Education

Bachelor’s degree or equivalent experience

Tools

MS Office

Job description

Williams Lea by RRD is seeking a Document Production Supervisor to lead day-to-day operations across document production services and a multi-person team. You will oversee scheduling, quality control, and client communication, ensuring deadlines are met while supporting team growth and adherence to SLAs and performance metrics.

A Bachelor’s degree and 2+ years supervising in a large corporate or legal environment are required; MS Office proficiency is essential.