Senior Manager, Document Services Operations

Devoted Health; United States; On-site; USD 111,000 - 150,000; Full time

Benefits offered by this job

Health plan

Stock options

Bonus eligibility

401K

Parental leave

Paid time off

Mobile stipend

Job summary

Devoted Health is seeking a Senior Manager, Document Services to oversee daily operations and long-term strategy for Inbound Correspondence and Outbound Print Production. You will connect Document Services with cross-functional teams, manage vendor relationships and budgets, and ensure regulatory compliance across all member communications.

You will build scalable tooling, governance, and reporting to anticipate growth, while working with Compliance, IT, Marketing, and Product/Technology to

Qualifications

• 7+ years in operations, correspondence management, print production, or similar.
• Experience scaling programs with tools, automations or durable systems.
• Strong analytical skills and ability to report to non-operations audiences.
• Track record leading change across teams you do not manage.
• Write narratives and manage detail to support senior leadership decisions.
• Adaptable to shifting priorities and timelines while keeping teams aligned.
• Comfort using AI tools in day-to-day work with concrete use cases.
• Willingness to provide recommendations with incomplete information.

Responsibilities

• Own operating model for Inbound Correspondence and Print Production, including intake, routing and escalation.
• Build capacity, forecasting, and durable tooling to handle growth and seasonality.
• Create playbooks, readiness trackers, dashboards, KPIs and repeatable processes.
• Represent Document Services to Product and Technology to enable long-term scalability.
• Partner with Compliance, IT, Marketing and other teams as primary cross-functional contact.
• Oversee vendor relationships, budgeting, forecasting and performance standards.

Skills

Operational leadership

Analytics & reporting

Stakeholder management

AI tools familiarity

Change management

Strategic planning

Tools

Vendor management platforms

Print/fulfillment platforms

Job description

Devoted Health is seeking a Senior Manager, Document Services to oversee daily operations and long-term strategy for Inbound Correspondence and Outbound Print Production. You will connect Document Services with cross-functional teams, manage vendor relationships and budgets, and ensure regulatory compliance across all member communications.

You will build scalable tooling, governance, and reporting to anticipate growth, while working with Compliance, IT, Marketing, and Product/Technology to