Document Services Manager

Complete Legal; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Complete Legal in New York is seeking a Document Services Manager to bridge Sales and Operations, directing printing, copying, scanning, finishing and related document production tasks.

You will lead a production team, ensure accuracy and timely delivery, and collaborate with Sales on quotes, timelines, and client deadlines, while upholding our values and commitment to client service.

Qualifications

• Experience managing employees and overseeing production workflows.
• Previous operations management, operations supervision, or related leadership experience.
• Ability to work in a fast-paced environment while maintaining accuracy and quality standards.

Responsibilities

• Promote and exemplify Complete Legal’s values and culture.
• Check in projects, review job instructions for accuracy, and communicate project-related questions to Sales.
• Monitor and update the job board and project deadlines.
• Communicate issues that may impact project timelines or client deadlines.
• Train, mentor, and supervise employees.
• Prepare and submit operational reports.
• Oversee and order operational inventory to ensure adequate stock levels.
• Collaborate with the Sales team on project quotes, timelines, and deadline management.
• Ensure all tasks and deliverables are completed accurately and to the highest quality standards.
• Provide leadership and support to the operations team while maintaining efficient workflows.

Skills

Leadership

Time management

Organization

Communication

Attention to detail

Cross-functional teamwork

Quality focus

Dependability

Client service

Tools

IPRO

ReadySuite

Job description

Description

About Complete Legal

Complete Legal helps attorneys and legal teams manage information involved in lawsuits, investigations, and other legal matters. From emails and text messages to hard-copy documents and data stored in the cloud, we help clients organize, review, and produce digital evidence accurately, securely, and efficiently. While our work happens behind the scenes, it plays an important role in helping our clients succeed.

Headquartered in Kansas City, with offices in St. Louis, New York, and Chicago, and remote employees nationwide, Complete Legal continues to grow while maintaining the collaborative culture that defines who we are. We’ve been recognized as one of America’s fastest-growing private companies on multiple prestigious growth lists, including the most recent Inc. 5000 list of America’s fastest-growing private companies, as well as the Kansas City Business Journal and Ingram’s rankings of the fastest-growing companies headquartered in the Kansas City region.

Just as important as the work is the team behind it. At Complete Legal, we hire great people, invest in their growth, and treat them well. We are committed to our core values - Trust, Growth, Execution, Teamwork, and Fulfillment - and they guide how we work every day.

We believe doing excellent work and enjoying the journey should go hand in hand. We celebrate our successes, support one another, and create an environment where people can make an impact while growing in a career they love.

Position Overview & Description

The Document Services Manager serves as the critical link between the Sales team and the Document Services Operations team, translating customer requirements and sales commitments into clear, achievable production plans. The manager oversees daily operations for printing, copying, scanning, finishing, and related document production services, while providing leadership to the production team and ensuring work is completed accurately, efficiently, and within established deadlines.

Requirements

Job Responsibilities

• Promote and exemplify Complete Legal’s values and culture.
• Check in projects, review job instructions for accuracy, and communicate project-related questions to Sales.
• Monitor and update the job board and project deadlines.
• Communicate issues that may impact project timelines or client deadlines.
• Train, mentor, and supervise employees.
• Prepare and submit operational reports.
• Oversee and order operational inventory to ensure adequate stock levels.
• Collaborate with the Sales team on project quotes, timelines, and deadline management.
• Ensure all tasks and deliverables are completed accurately and to the highest quality standards.
• Provide leadership and support to the operations team while maintaining efficient workflows.

Knowledge, Skills, and Abilities

• Strong understanding of Complete Legal’s values, culture, and commitment to client service.
• Experience using IPRO.
• Experience using ReadySuite.
• Strong leadership, coaching, and employee development skills.
• Excellent organizational and time management abilities.
• Ability to manage multiple projects and priorities simultaneously.
• Strong attention to detail and commitment to quality.
• Effective verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Positive attitude and ability to work collaboratively with cross-functional teams.
• Dependable with a strong work ethic and focus on meeting client deadlines.

Preferred Qualifications

• Experience with IPRO, or similar software is preferred.
• Experience with ReadySuite, or similar software is preferred

Required Qualifications

• Experience managing employees and overseeing production workflows.
• Previous operations management, operations supervision, or related leadership experience.
• Ability to work in a fast-paced environment while maintaining accuracy and quality standards.

Physical Demands and Other Requirements

• Ability to lift and move up to 45-pound document boxes.
• Ability to read printed and electronic documents, review detailed information, and visually monitor work activities in an office and production environment, with or without reasonable accommodation.
• Ability to work both on the operations floor and in a management capacity.