Document Operations & Client Relations Manager

K2 Services; Chicago (IL); On-site; USD 76,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a Document Processing Manager & Legal Support Supervisor to oversee day-to-day operations of the document processing team and manage client relationships. You’ll coordinate workflow, monitor performance, and drive accuracy, quality, and timely delivery across multiple client sites.

Ideal candidates bring 3–5 years of supervisory or operations leadership experience in professional services, strong skills in MS Office and document management systems, and a focus on

Qualifications

• Bachelor’s degree or equivalent experience.
• 3–5 years of supervisory or operations management experience.
• Experience in legal, professional services, or document production environment preferred.
• Proficiency with document management systems and Microsoft Office.
• Ability to manage multiple priorities and deliver client-focused service.

Responsibilities

• Oversee and manage day-to-day operations of the document processing department to ensure efficiency and accuracy.
• Coordinate workflow distribution, special projects, and resource allocation across team members.
• Manage employee performance, with HR support, to ensure adherence to company policies and performance standards.
• Serve as the primary point of contact for clients and stakeholders regarding document processing needs, deadlines, and issue resolution.
• Implement and maintain quality control processes to ensure accuracy and consistency of deliverables.
• Monitor and report utilization, productivity, and operational metrics to leadership and clients.
• Provide technical guidance, training, and support to ensure team efficiency and service quality.
• Partner with recruiting and HR to support hiring, interviewing, and onboarding of new team members.

Skills

Document processing

Workflow management

Leadership

Communication

Organizational skills

Data analysis

Problem solving

Confidentiality

Client relationships

Office software

Education

Bachelor’s degree or equivalent

Tools

Document management systems

Microsoft Office Suite

Reporting tools

Workflow tracking systems

Job description

Opensity Solutions is seeking a Document Processing Manager & Legal Support Supervisor to oversee day-to-day operations of the document processing team and manage client relationships. You’ll coordinate workflow, monitor performance, and drive accuracy, quality, and timely delivery across multiple client sites.

Ideal candidates bring 3–5 years of supervisory or operations leadership experience in professional services, strong skills in MS Office and document management systems, and a focus on