Document Production Lead — 3rd Shift (Remote After Training)

RRD Company; Columbus (OH); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Life Insurance

Parental Leave

Tuition Assistance

Employee Discounts

Job summary

Williams Lea by RRD is seeking a Document Production Workflow Coordinator (3rd Shift) to deliver on-site training before transitioning to a remote work model. The role focuses on intake, proofing, formatting, and quality control for high-volume document production in a fast-paced environment.

The candidate should have a Bachelor’s degree or equivalent, 3+ years of office experience, strong MS Office skills, and a proven ability to manage deadlines while maintaining accuracy and client

Qualifications

• Bachelor’s degree or equivalent with years of experience able to substitute
• Minimum of 3 years prior office experience, proofreading, word processing or document production experience
• Advanced knowledge of Microsoft Office suite; able to technically troubleshoot applicable software specific to the business/client
• Advanced knowledge of document production and/or proofreading procedures and/or generally accepted practices
• Extensive experience in business terminology, document production and/or proofing formats; skill and efficiency in use of reference resources
• Attention to detail with emphasis on accuracy and quality; able to coordinate across the team and work on multiple projects simultaneously while ensuring quality results
• Excellent verbal and written communication and interpersonal skills necessary in order to communicate questions and/or suggestions to client and other team members in a professional and customer service oriented manner
• Ability to work in a fast-paced, deadline driven team environment
• Good judgment and organizational skills with sound decision-making ability and solutions-oriented approach with the ability to ask for and follow directions
• Ability to work both independently and collaboratively as part of a team; self-motivated to ensure own production

Responsibilities

• Intakes work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester
• Prioritizes work requests across team and coordinates/balances multiple projects based on experience and following established guidelines
• Acts as a leading definitive resource for all questions relating to document production, proofreading and quality assurance by the team
• Identifies and corrects errors in complex business documents to ensure quality of return product to requesters
• Detects formatting and compositional errors in documents; verifies citations are properly formatted
• Checks corrected proofs of documents against mark-up for comparison and quality assurance
• Adheres to and monitors team members’ adherence to formatting standards, utilizing generally accepted proofreading marks and use of standard reference resources
• Demonstrates proper professional expectations for team members when dealing with client requesters and client work requests
• Responsible for development and delivery of on-going training of new and existing team members in existing processes, as well as new trends or processes for document production work
• Facilitates focus and coordination on and between shifts in the production of deliverables to the client in order to meet or exceed the client’s expectations for quality, timeliness and service
• Trains more junior staff members, as needed
• Communicates with manager and/or client on job or deadline issues in a timely and professional manner
• Assists the Lead, Supervisor or Manager in the execution of administrative and/or other procedures or systems across impacted team members
• Facilitates team’s adherence to company policies (conduct, attire, performance, attendance)
• Works collaboratively, demonstrating open and flexible communication, within and across team members
• Contributes to recommendations for individual development goals, trainings, or performance expectations to Lead, Supervisor or Manager to enhance team skill levels and quality outputs
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.

Skills

Proofreading

Document production

Attention to detail

Communication

Time management

Team collaboration

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Adobe Acrobat

Job description

Williams Lea by RRD is seeking a Document Production Workflow Coordinator (3rd Shift) to deliver on-site training before transitioning to a remote work model. The role focuses on intake, proofing, formatting, and quality control for high-volume document production in a fast-paced environment.

The candidate should have a Bachelor’s degree or equivalent, 3+ years of office experience, strong MS Office skills, and a proven ability to manage deadlines while maintaining accuracy and client