Document Production Specialist - Night Shift Remote

RR Donnelley & Sons; Columbus (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Williams Lea by RRD is seeking a Document Production Associate in Columbus, OH. The role starts on-site for training and then moves to a remote model, with a Tue-Sat, 12am-9am schedule.

You will manage document production tasks, proofreading, and workflow coordination to meet client deadlines and quality standards. Responsibilities include using logs, editing and creating documents, and ensuring confidentiality.

Qualifications

• High school diploma or equivalent.
• 1+ year document production experience preferably in a legal, banking or large corporate environment.
• Skilled in MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills.
• Familiar with other software programs for editing and/or creating documents.
• Strong attention to detail; able to work on multiple projects simultaneously.
• Must have good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to exercise good judgment to make decisions that conform to business needs and policy.
• Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
• Ability to maintain professional composure when working with immediate deadlines.
• Ability to work both independently and collaboratively as part of a team.
• Ability to work in a fast paced environment.
• Ability to communicate professionally both verbally and in writing.
• Must be self-motivated with a positive attitude.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.

Responsibilities

• Utilize logs and/or tracking software for all document production work
• Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
• Perform work in document production, proofreading, intake and workflow coordination functions, as needed
• Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• Communicate with team members, lead, supervisor or client on job or deadline concerns
• Meet contracted deadlines for service delivery to our clients
• Troubleshoot basic software or hardware problems
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client
• Perform quality assurance on work, as requested
• Adhere to Williams Lea Tag policies, in addition to client policies
• Use equipment and supplies in a cost efficient manner

Skills

MS Office

Typing skills

Editing documents

Education

High school diploma

Tools

Editing software

Job description

Williams Lea by RRD is seeking a Document Production Associate in Columbus, OH. The role starts on-site for training and then moves to a remote model, with a Tue-Sat, 12am-9am schedule.

You will manage document production tasks, proofreading, and workflow coordination to meet client deadlines and quality standards. Responsibilities include using logs, editing and creating documents, and ensuring confidentiality.