Document Production Workflow Coordinator (3rd Shift)

Rrdonnelley; Columbus (OH); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Williams Lea seeks a Document Production Workflow Coordinator to deliver accurate document production in a fast-paced environment. You will intake requests, coordinate deadlines, and ensure high-quality proofs, formatting, and conversions across client work.

The role requires advanced MS Office skills, proofreading expertise, and the ability to train teammates. Training starts on-site, then shifts to a remote model, with Wed-Sun night hours in ET.

Qualifications

• Bachelor's degree or equivalent with years of experience
• Minimum of 3 years prior office experience
• Advanced knowledge of Microsoft Office suite; able to troubleshoot MS Office software
• MS Office Word/Excel/PowerPoint certification desired
• Experience with document production and proofreading procedures
• Attention to detail and quality-focused
• Able to meet deadlines in a fast-paced environment
• Able to work independently and within a team

Responsibilities

• Intakes work requests from clients and clarifies job instructions and deadlines
• Prioritizes work and coordinates multiple projects per guidelines
• Acts as a leading resource for document production, proofreading and QA
• Identifies and corrects errors in complex documents for quality
• Checks proofs against mark-up and formatting standards
• Trains new and existing team members on processes and trends
• Communicates with manager and clients on deadlines and issues
• Works collaboratively across shifts and teams to meet client expectations
• Adheres to company and client policies and contributes to goal setting

Skills

Proofreading

Document production

MS Office

Attention to detail

Team training

Time management

Communication

Customer service

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

The Document Production Workflow Coordinator is an experienced position delivering exceptional customer service to our clients by providing timely and accurate document production of an intermediate to advanced level. Advanced ability to assess documents, has a technical eye to detect and ensure proper corrections (proofing, edits, conversions, formatting, creation, comparisons, etc.) for requesters. The position requires advanced software aptitude in those programs used for document production, as well as speed and accuracy in a high-volume, high-pressure production environment. The Document Production Workflow Coordinator may require the training of team members, and may be responsible for the day-to-day coordination of workflow within a shift or site.

Wed-Sun, 12am-9am ET

• This role will be on-site for training, then moves to a remote model.
• Intakes work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester. Seeks alternate solutions to deadline requests, as needed
• Prioritizes work requests across team and coordinates/balances multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issues
• Acts as a leading definitive resource for all questions relating to document production, proofreading and quality assurance by the team
• Identifies and corrects errors in complex business documents to ensure quality of return product to requesters
• Detects formatting and compositional errors in documents; verifies citations are properly formatted
• Checks corrected proofs of documents against mark-up for comparison and quality assurance
• Adheres to and monitors team members' adherence to formatting standards, utilizing generally accepted proofreading marks and use of standard reference resources, with an understanding of the client's business environment.
• Demonstrates proper professional expectations for team members when dealing with client requesters and client work requests, including meeting deadlines and delivering high-quality work
• Responsible for development and delivery of on-going training of new and existing team members in existing processes, as well as new trends or processes for document production work
• Facilitates focus and coordination on and between shifts in the production of deliverables to the client in order to meet or exceed the client's expectations for quality, timeliness and service
• Trains more junior staff members, as needed

Communicates with manager and/or client on job or deadline issues in a timely and professional manner

Assists the Lead, Supervisor or Manager in the execution of administrative and/or other procedures or systems across impacted team members

Facilitates team's adherence to company policies (conduct, attire, performance, attendance)

Works collaboratively, demonstrating open and flexible communication, within and across team members

Contributes to recommendations for individual development goals, trainings, or performance expectations to Lead, Supervisor or Manager to enhance team skill levels and quality outputs

Interact with clients in person, over the phone or electronically.

Adhere to Williams Lea policies in addition to client site policies.

Bachelor's degree or equivalent with years of experience able to substitute

Minimum of 3 years prior office experience, proofreading, word processing or document production experience

Advanced knowledge of Microsoft Office suite; able to technically troubleshoot applicable software specific to the business/client

MS Office (Word, Excel, PowerPoint) certification desired

Advanced knowledge of document production and/or proofreading procedures and/or generally accepted practices

Extensive experience in business terminology, document production and/or proofing formats; skill and efficiency in use of reference resources

Attention to detail with emphasis on accuracy and quality; able to coordinate across the team and work on multiple projects simultaneously while ensuring quality results

Excellent verbal and written communication and interpersonal skills necessary in order to communicate questions and/or suggestions to client and other team members in a professional and customer service oriented manner

Ability to work in a fast-paced, deadline driven team environment

Good judgment and organizational skills with sound decision-making ability and solutions-oriented approach with the ability to ask for and follow directions

Ability to work both independently and collaboratively as part of a team; self-motivated to ensure own production

Communicate with team members, Lead, Supervisor, Manager and/or Client on job or deadline issues

Must be able to meet deadlines and complete all projects in a timely manner.

Ability to handle sensitive and/or confidential documents and information.

Good problem-solving skills, with the ability and understanding of when to escape a problem to a supervisory level.

Must wo