Document Operations Lead - 2nd Shift & Automation

Opensity Solutions; Phoenix, Northern (AZ, KY); Hybrid; USD 38,000 - 53,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions seeks a Document Services Supervisor to oversee the document processing team, ensure shift coverage, and provide expert knowledge and training as needed. The role focuses on maintaining workflow quality, coaching staff, and partnering with IT on upgrades.

The ideal candidate brings 3–5 years of supervisory experience in a legal or professional services setting, with strong communication and organizational skills to manage multiple tasks efficiently.

Qualifications

• 3–5 years’ supervisory or process management experience, preferably in a law firm environment.
• HS Diploma or equivalent, associate’s degree or equivalent experience.
• Strong written and verbal communication skills; excellent interpersonal abilities.
• Ability to organize, prioritize, and coordinate multiple assignments under pressure.

Responsibilities

• Provide direct supervision to the team and assist with performance management duties.
• Coordinate coverage in case of unplanned absences, schedule time off, and overtime with escalation to the manager.
• Review customer satisfaction results and drive remediation; provide timely feedback on issues.
• Maintain up-to-date knowledge of automation, applications, and upgrades.
• Onboard new team members and ensure trainings are completed; assign mentors.
• Document and promote best practices; support users and troubleshoot inquiries.
• Participate in departmental projects to streamline workflow and resolve issues.

Skills

Supervisory experience

Process management

Legal policy knowledge

Written and verbal communication

Organizational skills

Education

HS Diploma or equivalent

Associate’s degree

Job description

Opensity Solutions seeks a Document Services Supervisor to oversee the document processing team, ensure shift coverage, and provide expert knowledge and training as needed. The role focuses on maintaining workflow quality, coaching staff, and partnering with IT on upgrades.

The ideal candidate brings 3–5 years of supervisory experience in a legal or professional services setting, with strong communication and organizational skills to manage multiple tasks efficiently.