Evening Document Operations Lead

Global Business Transformation Solutions, LLC (GBTS); Phoenix (AZ); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off

Job summary

Opensity Solutions is seeking a Document Services Supervisor to lead the Document Processing team and oversee workflow coverage. The role focuses on expert supervision, training, and process improvements for efficient operations.

The position demands 3–5 years in a supervisory or process-management role, preferably in a law firm, with strong communication and confidentiality skills. Compensation up to $33/hour with potential annual bonus.

Qualifications

• HS Diploma or equivalent, associate’s degree or equivalent experience.
• 3-5 years’ supervisory or process management experience, preferably in a law firm.
• Advanced knowledge of legal policies and procedures.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and ability to coordinate multiple assignments.
• Maintain confidential information and exercise independent judgment.
• Work well under pressure and produce high-quality work.
• Clear, effective communication with colleagues at all levels.

Responsibilities

• Provide direct supervision to the team and assist with performance management duties.
• Coordinate coverage for unplanned absences and overtime, escalating as needed.
• Review customer satisfaction results, provide feedback, and monitor remediation.
• Assist the manager in reviewing jobs, researching tickets, and resolving issues.
• Maintain up‑to‑date knowledge of automation, applications, and upgrades.
• Onboard new team members, ensure trainings are completed, and assign mentors.
• Document and promote best practices within the department.
• Help develop and maintain principal user profiles.
• Test and troubleshoot new applications and upgrades; address inquiries.
• Provide support for users referred by IT Help Desk or others.
• Participate in departmental project teams to streamline workflow.
• Serve as an ambassador of the department’s services.

Skills

Written communication

Verbal communication

Interpersonal skills

Organization

Problem solving

Education

HS Diploma or equivalent

Associate’s degree or equivalent experience

Tools

Legal policies

Document processing systems

Job description

Opensity Solutions is seeking a Document Services Supervisor to lead the Document Processing team and oversee workflow coverage. The role focuses on expert supervision, training, and process improvements for efficient operations.

The position demands 3–5 years in a supervisory or process-management role, preferably in a law firm, with strong communication and confidentiality skills. Compensation up to $33/hour with potential annual bonus.