Doctor’s Technician: Patient Care & Sales

Now Optics; Fayetteville (NC); On-site; USD 18,000 - 25,000; Full time

Job summary

Stanton Optical, now part of Now Optics, is hiring a Doctor’s Technician to join our on-site store team. You will work closely with Brand Manager and Clinical Field Trainer to deliver an excellent patient experience and support both retail and PEG clinical standards.

You should have 2+ years of customer service, an associate degree or higher, and strong communication. You will greet customers, promote products, schedule appointments, and maintain HIPAA-compliant records.

Qualifications

• 2+ years of experience delivering outstanding customer service to patients.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced retail setting.
• Collaborative team player with a positive attitude.

Responsibilities

• Greet patients and assist with product and service promotions.
• Schedule and confirm appointments.
• Foster partnership between retail and clinical teams.
• Maintain patient records and ensure HIPAA compliance.
• Assist management with issue resolution and order status.
• Ensure brand standards and store cleanliness.

Skills

Customer service

Communication

Empathy

Problem solving

Multitasking

Teamwork

Education

Associate's degree or advanced certification

Job description

Stanton Optical, now part of Now Optics, is hiring a Doctor’s Technician to join our on-site store team. You will work closely with Brand Manager and Clinical Field Trainer to deliver an excellent patient experience and support both retail and PEG clinical standards.

You should have 2+ years of customer service, an associate degree or higher, and strong communication. You will greet customers, promote products, schedule appointments, and maintain HIPAA-compliant records.