DME Customer Care & Order Coordinator

Numotion; Wauwatosa (WI); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401k

Life insurance

Job summary

Numotion is seeking a detail-oriented Customer Service/Order Processor to support new equipment requests, verify insurance eligibility, and move orders efficiently through the processing system. The role requires strong communication, organizational skills, and the ability to navigate fast-paced environments.

Responsibilities include data entry, customer inquiries, problem-solving, and coordinating scheduling for evaluations and adjustments.

Qualifications

• High school diploma or GED or equivalent.
• Minimum one year of customer service experience.

Responsibilities

• Assist customers with new equipment requests and enter data in the order processing system.
• Verify insurance/funding eligibility and communicate financial responsibilities to customers.
• Enter orders into the order processing system and ensure intake steps are complete and accurate.
• Respond to customer inquiries and complaints to improve satisfaction and turnaround times.
• De-escalate issues and avoid unnecessary transfers where possible.
• Coordinate scheduling of technicians for evaluations and adjustments.
• Meet productivity and performance standards.
• Contribute to New Equipment department initiatives to improve results.
• Adhere to Numotion policies and federal regulations.
• Provide excellent customer service to internal and external customers.

Skills

Customer service

Communication

Listening

Organization

Priority setting

Decision making

Interpersonal skills

Problem solving

Education

High school diploma or GED

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Numotion is seeking a detail-oriented Customer Service/Order Processor to support new equipment requests, verify insurance eligibility, and move orders efficiently through the processing system. The role requires strong communication, organizational skills, and the ability to navigate fast-paced environments.

Responsibilities include data entry, customer inquiries, problem-solving, and coordinating scheduling for evaluations and adjustments.