Customer Care & Equipment Services Coordinator

Numotion

Tualatin (OR)

On-site

USD 27,000 - 36,000

Full time

14 days+

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Job summary

Numotion in United States is hiring for a roles focusing on order processing and customer service. You will handle new equipment requests, verify insurance eligibility, and coordinate the timely delivery of services. Strong data entry, communication, and problem-solving skills are essential.

The role requires at least a year in customer service and a high school diploma/GED. Located in Oregon, the position offers competitive hourly pay and comprehensive benefits, with opportunities for growth

Qualifications

HS diploma or GED or equivalent
Minimum one year of customer service experience.

Responsibilities

Assists customers with new equipment requests, obtains demographics, enters and maintains data in the order processing system.
Verifies insurance/funding eligibility and benefits, informs customers of financial responsibility, collects prescriptions and docs for funding.
Enters orders into the order processing system and ensures intake steps are completed.
Responds to customer inquiries, requests, and complaints promptly, coordinating with staff to improve satisfaction and turnaround times.
Resolves issues without transfers and de-escalates customers when possible.
Coordinates scheduling of ATPs and seating technicians for evaluations and adjustments.
Meets all productivity and performance standards.
Supports department initiatives to improve results.
Adheres to Numotion leadership principles and policies.