Customer Care & Orders Specialist – DME & Insurance

Numotion; Kansas City (MO); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

401k

Job summary

Numotion in Kansas City, MO is hiring a Customer Service/Order Processing specialist to help improve lives by coordinating equipment requests, verifying insurance eligibility, and ensuring timely fulfillment of orders. This role emphasizes accurate data entry, responsive customer communication, and collaboration to move orders efficiently.

Strong interpersonal skills and proficiency in MS Office are valued in a fast-paced environment while upholding Numotion's service standards and

Qualifications

• High school diploma or GED or equivalent combination of experience and education.
• Minimum one year of customer service experience.

Responsibilities

• Assist customers with new equipment requests and collect demographics.
• Verify insurance/funding eligibility and communicate financial responsibilities.
• Enter orders accurately into the processing system.
• Respond to inquiries and complaints to improve satisfaction and turnaround times.
• Coordinate scheduling of ATPs and seating technicians for evaluations.
• Meet productivity and performance standards and contribute to department initiatives.

Skills

Customer service

Communication

Multitasking

Time management

Problem solving

MS Office

Education

High school diploma or GED

Tools

Order processing software

MS Office

Job description

Numotion in Kansas City, MO is hiring a Customer Service/Order Processing specialist to help improve lives by coordinating equipment requests, verifying insurance eligibility, and ensuring timely fulfillment of orders. This role emphasizes accurate data entry, responsive customer communication, and collaboration to move orders efficiently.

Strong interpersonal skills and proficiency in MS Office are valued in a fast-paced environment while upholding Numotion's service standards and